Manger, Network Services Integration

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Network Services Integration Manager

Denver, Colorado

As an integral member of our Denver-based Enterprise Operations team, the Manager of Network Services Integration works closely with Tier I Technicians, Tier II Engineers, NOC management, Business Development, Product, Pricing, and Software Development teams to manage and report on the status, health, and welfare of IntelePeer’s Voice and Cloud Contact Center Network.

Position Responsibilities

 

Ingress and Egress Vendor management including relationship, performance improvement and financials, surcharge avoidance and monitoring

Inbound Vendor Capacity Monitoring and Augment/ Change Actions

Outbound Capacity Monitoring and Augment/ Change Actions

Internal Capacity Monitoring and Augment/ Change Recommendations working closely with Engineering

Vendor Performance Monitoring and Trending Network Performance

Key Advisor to vendor additions from a quality and product selection standpoint

Manage customer issues and seek improvements and remedy as needed on the Contact Center Network

Requirements

Education:

Associate’s required; Bachelor’s degree preferred or related industry experience

10 Years network or telecom experience

Expertise & Experience:

Extensive experience in a telecommunications NOC and Business environment

Detailed networking protocol analysis and writing

SIP, SoftSwitch, IP, VoIP, ticketing process, and procedures

Local, Toll-Free and DID number origination and administration

Use of network monitoring equipment such as Sonus EMS, Empirix Hammer, Wireshark, SmokePing, and Unix monitoring scripts to include Ad hoc reporting

Working knowledge of IP routing

Competencies

Ability to understand all needs of both the business, customer and vendor/supplier

Very strong technical, troubleshooting, and problem-solving skills

Very strong reporting and analytical skills to determine network health and welfare

Sound judgment around complex issues

Strong organizational, prioritization, and documentation skills

Excellent verbal and written English communication skills, including the ability to communicate clearly to customers over any medium (phone, email, instant message, video, screen sharing, etc.)

Exceptional attention to detail

Team player who is willing to go above and beyond to help others and instruct at will to further the team mission

Self-motivated, proactive, resourceful and deep intellectual curiosity

Positive, professional attitude and ability to interact effectively with internal and external customers and establish and maintain effective working relationships in cross-functional and team environment

Reacts quickly and adapts to changes in priorities, circumstances, and direction

Effectively multi-tasks and manages multiple projects concurrently in a time-sensitive work environment

Strong MS Office skills, including Word, PowerPoint & Outlook with a heavy focus on Visio and Excel

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