IT Support Help Desk Intern

IT Support Help Desk Intern

Denver, CO

We are seeking an IT Intern to work with the Information Technology team as an end-user support/Help Desk. This is a part-time paid internship opportunity to work and learn from a talented team of professionals. Most of our systems are Dell laptops, with associated docking station, monitors, input peripherals, and VoIP phones. We also support several MacBook users.

Reports to: VP, Engineering

Position Responsibilities

 
  • Respond to end-user computer problems and requests, including Windows 7 and 10, computer hardware, Active Directory account, MS Office suite, and application install and troubleshooting.
  • Respond to end-user IT service problems and requests, including Office365 account, email filter, Cisco WebEx Teams, backup, anti-malware, and file share services.
  • Respond to end-user IT equipment problems and requests, including printer, input device, laptop docking station, VoIP phone, and audio equipment. and administer partner programs including Partner Portal, MDF, logo and collateral requests
  • Some problems and requests will come from remote users, in which case phone, email, and instant message communication will be required. We also utilize a remote support tool for troubleshooting.
  • Setup and decommission end-user laptops following established procedures.
  • Assist with IT equipment acquisition.
  • Respond to user requests for help with conference room audio and video equipment.
  • Basic network and server troubleshooting.
  • Work with other teams and departments to accomplish above tasks.
  • Document status of work in issue/request tracking system.
  • Other duties as assigned.

Requirements

Education:

  • Undergraduate student working towards Bachelor’s degree

Expertise & Experience:

  • Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems.
  • Familiarity with both PC and Mac Hardware and Software.

Competencies:

  • Team player who is willing to go above and beyond to help others
  • Good interpersonal and customer care skills
  • Effective oral and written communication skills
  • Good analytical and problem-solving skills
  • An ability to assess each employee’s IT knowledge levels
  • Ability to deal with difficult callers
  • Logical thinker
  • An in depth understanding of the software and equipment your customers/employees are using
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