Customer Support Representative
The Customer Support Representative function is the primary resource for customer support in various critical roles. This role encompasses Billing Support, Sales Support and Operations as the key customer contact and touch point. In this position, the selected candidate will manage the billing support queue, assist in contracts and amendments in addition to providing operational support. In this customer facing roll, the selected candidate will work closely with both internal and external customers, while providing world class customer service.
REPORTS TO: Senior Manager Service Activations, Tier I