IntelePeer is a leading provider of on-demand, cloud-based business communication solutions. Delivering high-quality HD voice, messaging and contact center solutions for enterprises and contact centers, IntelePeer’s SIP services and Atmosphere® platform delivers an unprecedented level of simplicity, analytics, savings and control. Designed to keep pace with rapidly evolving business needs, SIP combines the highest quality, reliability and security in easily deployed solutions. The Atmosphere® platform delivers cost effective, competitive-edge services including IVR, Virtual Automated Call Distribution (VACD), Virtual Predictive Dialer (VPD), Cloud Routing, and SMS/Email applications.
The Customer Support Representative function is the primary resource for customer support in various critical roles. This role encompasses Billing Support, Sales Support and Operations as the key customer contact and touch point. In this position, the selected candidate will manage the billing support queue, assist in contracts and amendments in addition to providing operational support. In this customer facing roll, the selected candidate will work closely with both internal and external customers, while providing world class customer service.
REPORTS TO: Senior Manager Service Activations, Tier I