Customer Success Manager (International)
Plantation FL or Remote
As a Customer Success Manager (CSM), the CSM will support the post sales customer lifecycle as for onboarding, customer adoption, on-going support, optimization and expansion, retention and overall customer satisfaction. CSMs will be the main point of contact for all inquiries related to additions deletions, modifications, changes, and other general inquiries. The CSM will be responsible for customer retention and prevention of churn across the customer base.
The CSM must have a strong understanding of IntelePeer’s customer’s business objectives and the ability to identify and articulate how IntelePeer’s solution supports the achievement of the customer’s business goals.
The CSM manages the customer experience across IntelePeer’s customer base, meeting agreed retention and usage targets. The CSM is responsible for understanding the health of IntelePeer’s customers, ensuring its customers grows into advocates of IntelePeer.