As an integral member of our Customer Development Team, the Custom Solutions QA Analyst is responsible for creating and executing the test plans, test procedures, and test cases used to certify custom solutions built with our Communications Platform as a Service (CPaaS) infrastructure. Test areas include: feature/function, system, performance, and regression. The Custom Solutions QA Analyst works closely with Custom Solutions Development and Project Management staff as a part of our Managed Solutions group and is involved in every phase of the Software Development Life Cycle. This position is comprised of approximately 30% analysis of requirements, 30% executing tests, 20% documenting test results and updating defect reports, and 20% working with Developers, Customer Success Managers and/or Project Managers on resolving issues.
This position may have access to Protected Data. Protected Data is sensitive information, usually client or client customer data that reveals personally identifiable information, or health, or financial information.
REPORTS TO: Director, Customer Development