Create a key account strategy for each account to coordinate internal efforts.
Develop rapport with key contacts in assigned customer account base.
Advocate customer needs and concerns. Escalate when needed.
Visit certain customers on-site to drive our CPaaS solution to closure.
Coordinate customer meetings both on-site and via conference call.
Provide presentations to customers with the support of subject matter experts.
Strong in Salesforce, Excel, PowerPoint, Outlook, and
understanding of Customer Success (CSM)
Champion customer needs/concerns from the account base to the Senior Director of Account Management and across the internal departments.
Maintain contacts, opportunities, and key info in CRM system.
Other duties as assigned
Key Requirements to Suceed in This Position Include:
Establish a relationship with the customer and understand the accounts assigned while proactively reaching out to drive more business.
Know IntelePeer’s product set and the competitive marketplace that exists for IntelePeer.
Develop a 30/60/90-day sales pipeline within accounts assigned.
Forecast the size and timing of customer opportunities.
Quote, negotiate contracts, and close deals.
Meet or exceed assigned sales quota.
Demonstrated ability to interact daily with customers at all organizational levels.
Bachelor’s degree in related field highly preferred
Expertise & Experience:
10+ years of sales experience/ account management, with focus on upselling and cross-selling services.
Strong experience preferred in the telecommunications industry with knowledge of Communications Platform as a Service (CPaaS), Unified Communications, Contact Centers, Voice Services, and Messaging.
Proficient in Microsoft Word, Excel, PowerPoint, Outlook
Proficient in customer relationship management (CRM) software;
Superior verbal and written communication skills
Willing and able to accommodate travel when needed
Astute interpersonal relationship management
Positive, professional attitude
Quality- and customer-service driven to consistently delight
Strong initiative, self-motivated, proactive, and resourceful
Utilizes strong organizational and prioritization skills
Team player who is willing to go above and beyond to help others