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Pop the champagne – templates are now available in Atmosphere® SmartFlows! What does this mean for you? It means less time building flows and more time delighting your customers. Templates allow users to save time by using pre-built flows to expedite the process of building commonly used flows.
Here’s how it works: Navigate to the main Flows page, click the “Add New” button and select “Template”.
A pop-up will appear with a list of templates that the IntelePeer team has created. Select which template best fits the process you want to automate.
The flow you’ve selected will appear on your board as “TemplateName_copy”. Once the template has loaded, you can customize it by adding or removing actions, changing the path of the flow, and editing the configurations of each action.
We’ve taken a few of the most common use cases wesee with our customers and created some templates to get you started! Here aretwo of the templates you will find in Atmosphere® SmartFlows:
Let’s say you have a customer service line dedicated to collectingcustomer feedback. This flow is an easy way to streamline the feedback process.It starts with a customer calling in and being prompted to give feedback.Speech recognition will transfer it into text and analyze the tone andsentiment. Depending on the sentiment, the customer will hear that they will besent a coupon after the call and have the option to stay on the line to talk toa rep. If they are happy, a message will play thanking them for the feedbackand letting them know they have been entered into a contest for participating. Ifthe sentiment is negative, they will be transferred to a representative andsent a coupon code after they end their call.
Incoming SMS with Multiple Entries
Do you use SMS for contest entries? What about surveys or couponredemption? This flow is perfect for you to better engage with your customersand get your message out faster! Acustomer can text in a keyword. Based on that keyword, they will receive aspecific response back from Atmosphere® SmartFlows. For example, you could runa trivia contest with four possible answers. Users can text in their guess andreceive a coupon code if they’re correct, and a “we’re sorry” message whenthey’re wrong.
There are so many possibilities with templates. We could go on and on but we want you to see for yourself. Checkout some of the templates we’ve already created for you!Visit the Atmosphere® SmartFlows Quick Start Guide to get startedwith templates.
We look forward to bringing you more exciting anduseful updates to the entire Atmosphere® platform. Let us know if there issomething specific that you would like to see. Cheers!
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