News & Blog

IntelePeer’s Secure & Flexible Voice Services Power BBH Solutions, TMC’s 2016 Unified Communications Product of the Year Award

At IntelePeer, we are thoroughly invested in the success of our partners. Through our award-winning Cloud Advantage Partner Program, IntelePeer’s channel partners join us in transforming the way businesses communicate and drive new revenue for their business. We are excited to share this story of one of the unique ways we help our partners deliver innovative…
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Contact Center Architecture and Efficiency

Lying About Efficiency – A Bad Idea! One of the most famous scenes from the sitcom I Love Lucy occurs in a candy factory. Lucy and Ethel must wrap individual chocolates sent to them on a conveyor belt. If a candy travels beyond their reach they’ll be fired. At first the chocolates flow at a slow…
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Reasons for Cloud Based Technology in Healthcare

The tiny doctor’s office is a converted townhouse. Manilla files are chock full of hole punched pages and color coded stickers. When you call, a kindly secretary answers the phone. You’d like to change an appointment but can’t remember when it is. The problem is, she can’t remember either. Then you hear it . .…
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When Choosing a UCaaS Provider, Think About Goals

Productivity, Self-Control, and Rich Cost Savings – Your Goals are Our Goals While at Enterprise Connect, I overheard customers, analysts, and vendors speaking about the tough spot IT leaders find themselves in. Tasked with supporting growth, stability and profitability, they must remain responsive to demands for new tools and technologies while keeping costs in check.…
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Healthcare Contact Center: Why Cloud?

March 11th, 2016 A Smart Strategy Healthcare is Using to Improve the Patient Experience Patients continuously report low satisfaction with experiences regarding the entire healthcare industry. In part, this is because interactions in the consumer experience lifecycle are often disjointed and inconsistent, muddying opinions of the entire industry. In a service-based industry like healthcare-one that…
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IntelePeer Provides Near-Real Time Provisioning for Cisco Spark Call via its new API

ORLANDO, FL – March 8, 2016 – IntelePeer, the Cloud Communications Company, today announced that it is delivering Cisco resellers the ability to offer near real-time provisioning of voice, contracting and billing for Cisco Spark’s call capabilities.  As a certified Cisco Preferred Media Partner (PMP), IntelePeer has developed a new communications Application Programming Interface (API) that…
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IntelePeer Advances Microsoft Skype for Business Deployments with Key Atmosphere® and CoreCloud® SIP Features

ORLANDO, FL – March 7, 2016 – IntelePeer, the Cloud Communications Company, today announced that it has enhanced Microsoft Skype for Business deployments with organization-level call control features and additional PSTN access options. Certified for Skype for Business, IntelePeer’s CoreCloud® SIP service enables partners the ability to deliver cloud, hybrid and on-premise Skype for Business implementations with…
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Jeremy Jones, Vice President of Channel Sales at IntelePeer, Recognized as 2016 CRN® Channel Chief

SAN MATEO, Calif.-February 22, 2016 -IntelePeer, the Cloud Communications Company, announced today that CRN®, a brand of The Channel Company, has named Jeremy Jones, Vice President of Channel Sales, to its prestigious list of 2016 Channel Chiefs. The executives on this annual list represent top leaders in the IT channel who excel at driving growth…
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Understanding the core benefits of SIP trunking

January 22nd, 2016 As an analyst, it is extremely easy to fall into the trap of always looking forward. New features, roadmap items and the next version of a product or service is all that most of our clients want to talk about. What often gets overlooked, however, are the fundamental benefits that a service…
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Matt Edic Promoted to Chief Experience Officer at IntelePeer

Initiative to Deliver Seamless Customer Experience Underway SAN MATEO, CA –Jan. 12, 2016 IntelePeer, the Cloud Communications Company, announced today that Matt Edic has been named the Chief eXperience Officer (CXO). Effective immediately, Edic will lead all customer-facing support teams and customer experience initiatives. Since joining IntelePeer in 2008, Edic has held leadership roles in…
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