News & Blog

IntelePeer Enhances SIP Service with Advanced Cloud Transfer Feature

Delivers Streamlined Call Transfers to Multiple Locations, Improved Customer Interactions and More Control Denver, CO – May 10, 2016 – IntelePeer, a leading provider of on-demand, cloud-based unified communications (UC), today announced a new enhancement to its SIP Service, designed to provide businesses with a more effective way to optimize network resources and save costs when transferring…
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Future HIPAA Trends: Stay HIPAA Compliant With CloudTechnology

Health Insurance Portability and Accountability Act (HIPAA) was passed by Congress in 1996. The Federal Law sets a national standard to protect medical records and other personal health information. In addition it: Provides the ability to transfer and continue health insurance coverage for millions of Americans when they change or lose their jobs Requires healthcare…
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HIPAA Violation Case: No Peaking!

I think it’s a safe bet to say there are approximately 6 people on this planet who do not find George Clooney attractive. I happen to be one of them (my apologies, George . . . as I have no doubt you’re reading this!) Although I’ve never daydreamed about him, I can relate to emotions affiliated with…
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Health Information Security and Privacy

The second-grade class stands in line at the chalkboard fidgeting, pushing and giggling. The school nurse puts on latex gloves, picks up an extra-large magnifying glass and starts examining each scalp for head lice. Going down the line, one by one, she begins to take extra time with one of the children. She looks closer…
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IntelePeer’s Secure & Flexible Voice Services Power BBH Solutions, TMC’s 2016 Unified Communications Product of the Year Award

At IntelePeer, we are thoroughly invested in the success of our partners. Through our award-winning Cloud Advantage Partner Program, IntelePeer’s channel partners join us in transforming the way businesses communicate and drive new revenue for their business. We are excited to share this story of one of the unique ways we help our partners deliver innovative…
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Contact Center Architecture and Efficiency

Lying About Efficiency – A Bad Idea! One of the most famous scenes from the sitcom I Love Lucy occurs in a candy factory. Lucy and Ethel must wrap individual chocolates sent to them on a conveyor belt. If a candy travels beyond their reach they’ll be fired. At first the chocolates flow at a slow…
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Reasons for Cloud Based Technology in Healthcare

The tiny doctor’s office is a converted townhouse. Manilla files are chock full of hole punched pages and color coded stickers. When you call, a kindly secretary answers the phone. You’d like to change an appointment but can’t remember when it is. The problem is, she can’t remember either. Then you hear it . .…
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When Choosing a UCaaS Provider, Think About Goals

Productivity, Self-Control, and Rich Cost Savings – Your Goals are Our Goals While at Enterprise Connect, I overheard customers, analysts, and vendors speaking about the tough spot IT leaders find themselves in. Tasked with supporting growth, stability and profitability, they must remain responsive to demands for new tools and technologies while keeping costs in check.…
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Healthcare Contact Center: Why Cloud?

March 11th, 2016 A Smart Strategy Healthcare is Using to Improve the Patient Experience Patients continuously report low satisfaction with experiences regarding the entire healthcare industry. In part, this is because interactions in the consumer experience lifecycle are often disjointed and inconsistent, muddying opinions of the entire industry. In a service-based industry like healthcare-one that…
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IntelePeer Provides Near-Real Time Provisioning for Cisco Spark Call via its new API

ORLANDO, FL – March 8, 2016 – IntelePeer, the Cloud Communications Company, today announced that it is delivering Cisco resellers the ability to offer near real-time provisioning of voice, contracting and billing for Cisco Spark’s call capabilities.  As a certified Cisco Preferred Media Partner (PMP), IntelePeer has developed a new communications Application Programming Interface (API) that…
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