News & Blog

Mission Critical: Redundant Communication Systems

Last month, the National Oceanic and Atmospheric Administration (NOAA) announced that hurricane season is upon us. The U.S. is on course to experience more hurricanes in the Atlantic than we’ve had the previous three years. What does this mean for the east coast of the U.S.? It’s time to start preparing. According to the report,…
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Sean Kane, Sr. Director of Channel Sales, wins CNSGY Award for Outstanding Channel Support

Thursday, August 18th 2016—Charlotte, N.C.—Converged Network Services Group (CNSG), the Premier Master Distributor for Cloud, Connectivity, and Cloud Enablement, announced recipients of the CNSGY Award for Outstanding Channel Support this Monday. The awards were presented during CNSG’s Channel Manager Appreciation Event at Channel Partners Evolution in National Harbor, Maryland. The Channel Managers recognized by CNSG have exemplified unwavering commitment…
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IntelePeer to Sponsor Women in the Channel Networking Event at Channel Partners Evolution on August 14th

San Mateo, CA – August 2016—IntelePeer, The Cloud Communications Company, announced that it is a Gold sponsor at the 12th Women in the Channel (WiC) Networking and Enrichment Event during the Channel Partners Evolution Conference & Expo. The WiC event will be held from 5-8 p.m., Aug. 14th, in Maryland 4-6B at the Gaylord National Resort & Convention Center…
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IntelePeer Expands Partner Program to Support Growing Channel

Our award-winning partner program is growing quickly and the channel sales team has grown right along with it! In the last few months alone, the company has nearly doubled the number of personnel dedicated to serving the channel, including sales, marketing, and customer support. I’m excited to share the following changes to the channel organization:…
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SIP is Calling. The Time Has Come to Replace Your Outdated PRI

SIP is calling. The time has come to replace your outdated PRI. Of course you want the benefits of the latest communications technology, but you may be thinking, “my PRI works just fine and a new solution will be expensive and too much to take on right now.” However, migrating from your legacy system to…
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This One is for All the Security Geeks Out There

This One is for All the Security Geeks Out There. Ask anyone who loves to shop… there’s nothing quite like a bargain. VoIP implementation attackers are expert shoppers, determined to enjoy calls on your dime. They are insatiable demons determined to make money and not get caught. Fortunately, the SIP standard allows both signaling (call…
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The Script is in Your Hands

Your Keys to the Kingdom – The Script is in Your Hands A multi-national fitness products company using direct response infomercials and multi-level marketing to sell DVDs world-wide A U.S. government organization handling the communication around a natural disaster affecting thousands A national clothing retailer taking customer orders via hundreds of daily inbound calls A…
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Considerations for Moving Your Contact Center to the Cloud

According to a recent report by Markets and Markets, the cloud-based (hosted) contact center market is due to grow from $4.68 billion in 2015 to $14.71 billion in 2020 – which is an expected increase of 25.7 percent. If that alone is not hard evidence of the rapid adoption of cloud-based contact centers, then I don’t know what…
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Cloud Transfer: The Best Alternative for Call Transfers

Imagine this – you dial a toll-free number, navigate through the IVR gauntlet and finally reach Steve, a friendly voice on the other side who’d love to help. The only problem is, Steve works in billing and is ill-equipped to handle the troubleshooting questions you’re about to throw his way. You really need to speak…
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IntelePeer Replaces Outdated Voice Solutions with New Call Path Offering

Delivers Seamless Phone System Migration from Primary Rate Interface (PRI) to Session Initiating Protocol (SIP) Denver, CO – May 19, 2016 – IntelePeer, a leading provider of on-demand, cloud-based unified communications (UC), today announced its Call Path service, a simple, easy-to-order SIP solution that enables enterprises to easily migrate their phone system connectivity from legacy ISDN…
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