Enterprises now can ensure consistent customer experiences and create integrated communications-enabled workflows through APIs and ready-to-use applications.
San Mateo, CA – December 11, 2018 – IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced today the global launch of two new products: Atmosphere® SmartFlows, a visual workflow builder, and Atmosphere® Engage, a communications management application. Built on the company’s Atmosphere® Communications Platform, these products enable enterprises to implement communications solutions that enhance the customer experience and streamline internal operations across the organization.
“Companies are under pressure to manage digital transformation initiatives and provide consistent and quality customer experiences throughout a growing number of communications channels,” said Robert Galop, SVP Product & Marketing at IntelePeer. “We developed our CPaaS platform with the entire enterprise in mind, enabling them to quickly and easily solve these challenges with today’s latest communications technology.”
Atmosphere® SmartFlows is a visual designer that allows end users to build and instantaneously deploy communications-enabled workflows that are integrated into existing process and applications. The intuitive drag-and-drop interface makes it simple for teams such as marketing, customer service, operations, and human resources to quickly create these workflows without requiring coding, while open APIs allow development teams to build advanced integrations and custom applications. Companies using Atmosphere® SmartFlows can orchestrate communications across channels, automate inbound and outbound interactions, and connect existing communications infrastructure and business applications.
Atmosphere® Engage is an omni-channel campaign management application that allows users to easily execute campaigns such as marketing promotions, billing reminders, maintenance notifications, and more. With pre-built templates for voice and messaging campaigns, Atmosphere® Engage is a perfect CPaaS starting point for individual departments that may not have access to development resources. Atmosphere® Engage can be used as a standalone product or in combination with Atmosphere® SmartFlows to execute complex communication workflows and further customize campaigns.
“When searching for technology solutions to help manage digital transformation, most enterprises prefer providers who can offer an all-in-one solution that bridges the gap between departments and systems,” said Keith Dawson, Principal Analyst at 451 Research. “IntelePeer is one of these vendors, having developed a platform that can meet the specific needs of each business unit while also contributing to overall enterprise strategic initiatives.”
Atmosphere® SmartFlows and Atmosphere® Engage are available for partners and customers in the United States, Latin America, and Europe. Additional functionality for each product and expanded international service availability are planned for 2019.