Companies can leverage APIs to enable users to send and receive SMS messages using business phone numbers to deliver a multi-channel customer experience
San Mateo, CA – March 12, 2018 – IntelePeer, a leading provider of cloud-based business communications, announced today the launch of Atmosphere® Messaging to further assist businesses in creating a seamless communication experience for their customers. With full API support, Atmosphere® Messaging enables businesses to turn their Direct Inward Dialing (DID) and Toll-Free Numbers into an engagement platform that can be easily configured to send and receive text-based SMS messages.
Using Atmosphere® Messaging as part of the Atmosphere® Communications Platform, businesses have a multi-channel communications solution that combines voice and messaging capabilities under one phone number. This provides an effective touch point for users such as sales, marketing, and support teams to create conversations throughout the customer lifecycle.
IntelePeer is further enhancing business communications this year as it brings messaging capabilities to all of its product lines. Atmosphere® Multi-Channel IVR delivers countless ways to automate and collect analytics from business processes through customizable call and messaging flows such as bill payment, appointment reminders, promotions, and more. Companies using IntelePeer’s Atmosphere® Voice Services for Cisco Spark Calling will be able to send and receive SMS messages through the Spark desktop and mobile applications. IntelePeer will also offer pre-built integrations to other communications services and third-party business systems such as CRM and purchasing platforms.
“In today’s world, consumers expect to be able to contact companies through multiple channels and immediately receive a response,” said Robert Galop, SVP Product & Marketing at IntelePeer. “By adding SMS to business communications, we help companies deliver a better customer experience and drive customer loyalty with a more effective way to create engaged two-way conversations.”
IntelePeer makes it simple and cost-effective for companies to implement or improve messaging channels with flexible pricing and consumption models. Atmosphere® Messaging pricing can be usage-based or bundled with other IntelePeer services for additional savings. Companies will have the ability to create and host applications on IntelePeer’s cloud platform, or consult with a Professional Services team for advanced customization of multi-channel applications.
IntelePeer’s customers get access to the tools and information they need to quickly integrate SMS into their business communications:
- Analytical tools to monitor and manage SMS performance such as message history and statistics, and detailed reports associated with monthly billing
- Full API documentation and quick-start guides for developers
- Need-to-know compliance information and best-practices to help companies better understand regulatory issues and ways SMS can be used
- Redundant, scalable architecture for high volume and critical application reliability
- 24x7x365 access to live agents on IntelePeerâ€™s expert, award-winning support team
- Upcoming access to voice and messaging through popular business applications and services
IntelePeer will be showcasing Atmosphere® Messaging and Multi-Channel IVR along with other products on the Atmosphere®Communications Platform at Booth #838 during Enterprise Connect, March 12-15, 2018 in Orlando, FL.