Companies using Atmosphere® CPaaS can integrate with popular social channels to increase customer engagement, resolve issues quicker, and automate processes
San Mateo, CA – June 27, 2019 – IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced today the availability of Atmosphere® Social Messaging for popular social media and messaging channels. Enterprises can leverage IntelePeer’s APIs and built-in integrations to add social messaging as a communication channel, increase customer engagement, and streamline processes across the business with Atmosphere® CPaaS.
Today’s consumers and employees expect to interact with businesses the same way they connect in their personal lives, including social media and messaging. With IntelePeer’s Atmosphere® Social Messaging, companies can meet these expectations by easily adding social channels to their communications strategy. Atmosphere® CPaaS offers built-in integrations that enable users to quickly create automated workflows to send and receive messages through popular social media and messaging channels. Users can also leverage open APIs to develop custom applications while reducing the complexity of delivery and administration. With visibility into all communications channels integrated on the Atmosphere® platform, companies will gain valuable customer interaction insights that can be used across the organization to make more informed decisions, improve processes, and enhance the customer experience.
“With almost 3 billion people worldwide using social media to connect with friends, family, and the brands they purchase from, it’s not a question of if businesses need to adopt social media channels, it’s when and how,” said Robert Galop, Chief Marketing Officer at IntelePeer. “The time is now, and we are enabling our partners and customers to implement these new channels and see real value across their organizations.”
Sales, marketing, customer service, HR, finance, and other teams can automate processes and enhance communications with social channel messaging. Engaging with customers and employees in a social channel they prefer can increase loyalty and enhance processes such as:
- Customer support – agents can quickly respond to customer support questions
- Appointments and reservations – customers can make, reschedule, or cancel events at their convenience
- Billing and order updates – increase efficiency of order and payment processes
- Customer feedback – create conversations with customers for authentic feedback on products and services
Atmosphere® Social Messaging is currently available for IntelePeer partners and customers in the United States, Latin America, and Europe.