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As the first PSTN provider for Cisco Spark, we’ve enabled secure, reliable, and high-quality calling for a business phone system you can take anywhere. Along the way, we’ve helped other carriers do the same outside of the United States. If you have locations or customers in Canada that you want to implement Cisco Spark for,…
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By: Sara Steele   We know that communications services you get from traditional providers probably feel like they are all the same. Inflexible solutions, impersonal support, and lack of urgency are common complaints we hear all the time. But it doesn’t have to be that way. We believe in breaking the status quo by delighting…
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By: Alison Haynes An IVR is the “front door” to an organization’s contact center that can be used to enhance their experience, boosting customer satisfaction and loyalty. How many times have you been frustrated when calling customer care and not getting where you want to go, or who you want to talk to? Having an…
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By: Lindsey Kocel We believe that companies should have control over their business communications which is why we provide our customers with a self-service portal account. We want to help our customers spend less time managing their services and more time on operational needs, which is why we are continuously trying to improve the user…
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IT outages are inevitable. Whether it is from a natural disaster, network outage, or something else, it’s not a question of if; it’s a question of when. Having a solid Business Continuity/Disaster Recovery strategy allows you minimize downtime, saving money and resources in the process. It can be difficult to know where to start when…
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Are you attending Enterprise Connect, March 27-29 in Orlando? We are! If you haven’t made up your mind yet, here are three reasons why you should attend: 1. Gain industry insights For over 26 years Enterprise Connect has brought top subject matter experts, enterprise decision-makers, and service providers to one location. At Enterprise Connect you can gain…
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When you think about IVR, you typically think of it as a contact center application. Have you ever considered using IVR for your business communications? It may seem like an odd match but really IVR and business phone systems complement one another like PB&J, mac and cheese, or (insert your favorite celebrity couple here). Still…
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Today we issued a press release announcing the official launch of the Atmosphere® Communications Platform as a way to combine our world-class enterprise voice services and SIP with our recently acquired cloud contact center offering and direct integrations with Cisco Spark. As you may have noticed, our website has been refreshed to spotlight the new combined…
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