Category: Blog

Amplify Your Marketing Efforts with CPaaS

In a previous post, we covered how different departments in your company can use CPaaS. We thought it might be helpful to focus on each department to demonstrate further how CPaaS can be used by each team to streamline their day to day operations, contributing to overall improvements across the business. Let’s start with your…
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How CPaaS Helps Cultivate Patient Relationships

As a healthcare provider, you know that creating relationships with patients is an essential foundation to maintaining wellness. Between appointment scheduling, prescription refills, communicating health risks with patients, and more, managing patient communications and keeping them engaged can be a challenge. A strong communications strategy can take the complexity out of it, so you can…
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CPaaS for the Enterprise: It’s About More Than APIs

If you’ve been following industry news lately, there are a lot of headlines and coverage around CPaaS. With developer focused APIs and third-party integrations, CPaaS is the next wave of innovation in communications and anyone from pure play providers to UCaaS companies are getting in on the action. Having the capability to embed communications into…
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Programming the Future of Enterprise Communications

Originally Posted on Frost & Sullivan Digital Transformation Blog by Michael Brandenburg Senior Analyst For generations, how businesses communicated with their customers, partners and internally has been dictated by their service providers and communications vendors. Providers and vendors historically offered a limited number of services that met the needs of the broadest range of customers,…
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How 5 Departments in Your Company Can Use CPaaS

Analysts predict the Communications Platform as a Service (CPaaS) industry market to grow to an $8.1 billion business by 2019 – a 1,925% increase from 2015. With the ease of deployment, flexibility, and cost-savings, it’s clear why so many companies are looking at CPaaS to fill the gaps in business communications. CPaaS allows your company…
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UCaaS & CPaaS: A Dynamic Duo

The nature of how we communicate with one another, and how companies communicate with their employees and customers, is rapidly changing. Many companies have already introduced UCaaS (Unified Communications as a Service) to improve collaboration across teams. In fact, the unified communications space is expected to grow from $14 billion in 2015 to $49 billion…
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How Hospitality Companies Can Use SMS to Ensure Customer Satisfaction

Use SMS to engage with your customers The embrace of SMS for business has changed the game for the hospitality industry. Ensuring your customers have a positive and enjoyable experience is no longer limited to time spent while at your venue. Whether a hotel, restaurant, spa, or other service-oriented company, SMS gives you the opportunity…
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SMS for Business: The Fastest and Easiest Way for Your Customers to Communicate With Your Company

SMS for business: the fastest and easiest way for your customers to communicate with your company  With SMS for business, it’s easy for customers to get the help they need from your company, on their terms. The customer service game has been turned upside down in today’s mobile-centric world. It’s expected that the SMS market…
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The SMS for business train is taking off… it’s time to get on board or get left behind!

The SMS for business train is taking off… it’s time to get on board or get left behind! If you could nearly quadruple the open-rate of your customer communications, would you? What began as a simple message sent in 1993 by a Finnish news agency has transformed mobile advertising. Today, SMS for businesses is thriving…
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Customer Use Cases Part 2: How a fast-casual restaurant company leveraged IntelePeer’s communications platform to increase customer satisfaction and sales

Recently, a customer and a partner came to our team sharing some of the challenges the company was facing. With 20,000+ locations, the Corporate Office was struggling with maintaining consistency and customer experience across all locations. With each franchise, it would be up to them to provide the technology and tools to help the stores…
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