Category: Blog

Programming the Future of Enterprise Communications

Originally Posted on Frost & Sullivan Digital Transformation Blog by Michael Brandenburg Senior Analyst   For generations, how businesses communicated with their customers, partners and internally has been dictated by their service providers and communications vendors. Providers and vendors historically offered a limited number of services that met the needs of the broadest range of…
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How 5 Departments in Your Company Can Use CPaaS

Analysts predict the Communications Platform as a Service (CPaaS) industry market to grow to an $8.1 billion business by 2019 – a 1,925% increase from 2015. With the ease of deployment, flexibility, and cost-savings, it’s clear why so many companies are looking at CPaaS to fill the gaps in business communications. CPaaS allows your company…
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UCaaS & CPaaS: A Dynamic Duo

The nature of how we communicate with one another, and how companies communicate with their employees and customers, is rapidly changing. Many companies have already introduced UCaaS (Unified Communications as a Service) to improve collaboration across teams. In fact, the unified communications space is expected to grow from $14 billion in 2015 to $49 billion…
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How Hospitality Companies Can Use SMS to Ensure Customer Satisfaction

Use SMS to engage with your customers The embrace of SMS for business has changed the game for the hospitality industry. Ensuring your customers have a positive and enjoyable experience is no longer limited to time spent while at your venue. Whether a hotel, restaurant, spa, or other service-oriented company, SMS gives you the opportunity…
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SMS for Business: The Fastest and Easiest Way for Your Customers to Communicate With Your Company

SMS for business: the fastest and easiest way for your customers to communicate with your company  With SMS for business, it’s easy for customers to get the help they need from your company, on their terms. The customer service game has been turned upside down in today’s mobile-centric world. It’s expected that the SMS market…
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The SMS for business train is taking off… it’s time to get on board or get left behind!

The SMS for business train is taking off… it’s time to get on board or get left behind! If you could nearly quadruple the open-rate of your customer communications, would you? What began as a simple message sent in 1993 by a Finnish news agency has transformed mobile advertising. Today, SMS for businesses is thriving…
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Customer Use Cases Part 2: How a fast-casual restaurant company leveraged IntelePeer’s communications platform to increase customer satisfaction and sales

Recently, a customer and a partner came to our team sharing some of the challenges the company was facing. With 20,000+ locations, the Corporate Office was struggling with maintaining consistency and customer experience across all locations. With each franchise, it would be up to them to provide the technology and tools to help the stores…
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Cisco Live 2018 Recap: A Rookie’s Perspective

Last week I had the pleasure of attending Cisco Live in Orlando with our fantastic IntelePeer team. For us, it gives us the opportunity to meet with our Cisco partners and customers and network with thought leaders we met in sessions and at our booth. For me, as a “Cisco Live rookie”, I was excited…
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Building Homes and Hope with Habitat for Humanity

On Friday, June 8th, IntelePeer had the privilege of volunteering with Habitat for Humanity in the Empire, Colorado area. Habitat for Humanity is an international non-profit that builds homes, provides services during natural disasters, revitalizes neighborhoods, and provides financial education for people in need. Volunteers work together alongside homeowners to build “decent and affordable homes.”…
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Customer Use Cases Part 1: How a Healthcare Company uses Text Messaging for Customer Communications

We keep promoting how great it is to add in SMS to a business’ communication strategy-you can step up your customer interaction game, improve the reach of marketing campaigns, and boost customer engagement. If you haven’t had a chance to read these posts yet, go ahead, we’ll wait! Companies in various industries are realizing that…
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