Category: Blog

What GDPR Means For You

The General Data Protection Regulation is a European Union privacy law that went into effect May 25, 2018. It has been years in the making and replaces the last major piece of EU privacy law from 1995: a time when Netscape Navigator was the browser to use, 3.5” floppy disks were the only way to save data, and…
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Atmosphere® SmartFlows & Engage Product Updates: Enhance your communications with AI

We’re committed to our mission to create easy-to-use but powerful communication tools, which is why we’re introducing some awesome new feature updates to Atmosphere® SmartFlows and Atmosphere® Engage. If you are an AI geek like us, get excited because we just released beta versions of three new actions within Atmosphere® SmartFlows. These actions, integrated with…
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Dig Up Your Voice Data and Turn it Into Gold

Is your business receiving thousands of calls a day? If so, are you aware of the gold mine of rich data these calls are bringing your business? While there are other channels that you may be using to connect with your customers, there is still an opportunity to understand customer behavior and pain points from…
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Boost CSAT with CPaaS

It’s not a secret that in today’s ultra-competitive environment, customer experience can make or break a company’s reputation. In fact, customer service is predicted to overtake price as the key brand differentiator by 2020. That’s because the expectations of customers are continuously evolving; customers expect immediate service across all communication channels, 24/7. When it comes to…
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Automated Experiences: The Key to Your Customers’ Hearts

It’s hard to make someone fall in love with you – especially if you’ve never met them. Getting your customers to feel smitten with your brand’s service and communications strategy can be harder than eating only one piece of chocolate from the box. Well, at least it used to be. Campaigns sent at the right…
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Channel Partners – Are you Sharing the Love this Valentine’s Day?

The National Retail Federation projects that U.S. consumers will spend a record $19.6 billion on Valentine’s Day in 2019. They also say that over half of those celebrating plan to use their smartphones to assist with Valentine’s Day purchase decisions. Are your customers going to be reaching them? While retail businesses reap the financial benefits…
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Swipe Right on Short Codes

With Valentine’s day quickly approaching you may be looking for the perfect match for business communication? Maybe you need a sweet new way to connect with your customers? Well I have a product for you to meet. IntelePeer is thrilled to announce the newest member of our Atmosphere® Messaging family: Short Codes. If you haven’t…
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Don’t Pass on CPaaS

What is CPaaS? CPaaS, or Communications Platform as a Service, is a cloud-based platform that allows your company to embed communications into applications and create customized flows to enhance the customer and employee experience. Think SMS, voice, and video capabilities embedded into your customer-facing applications. Think integrated internal processes. Think unicorns jumping over rainbows. Think…
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IntelePeer Launches Atmosphere® Insights to Provide Enterprises with Complete Visibility into Customer Interactions

Companies can leverage real-time visibility and historical reporting with artificial intelligence to improve the customer experience, drive revenue, and reduce costs. San Mateo, CA – January 23, 2019 – IntelePeer, a leading Communications Platform as a Service (CPaaS) provider for enterprises, announced today the availability of Atmosphere® Insights, an advanced AI-enabled analytics platform. Atmosphere® Insights…
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Time to Let Your Finance Team Shine!

In 2017, about 64% of consumers made a bill payment from their mobile phone and the use of mobile payments is expected to grow 51% through the year 2021.  With the rise of banking and finance technology in recent years, customers expect easy ways to pay their bills. Enterprise finance teams are expected to follow…
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