Category: Blog

Customer Use Cases Part 1: How a Healthcare Company uses Text Messaging for Customer Communications

We keep promoting how great it is to add in SMS to a business’ communication strategy-you can step up your customer interaction game, improve the reach of marketing campaigns, and boost customer engagement. If you haven’t had a chance to read these posts yet, go ahead, we’ll wait! Companies in various industries are realizing that…
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Boost Customer Engagement with SMS for Business [Infographic]

Consumers today want the ability to communicate with companies through SMS along with phone calls. With 81% of Americans texting regularly*, your customers want another way to engage. And to help your business run smoothly, texts have a 99% open rate** and the average response time for the reader to respond is 90 seconds***. Read…
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4 ways to use IVR and SMS applications in your marketing campaigns

Fellow marketers, let’s see a show of hands. How many of you use email to push out your marketing campaigns? Social media? Ask your internal teams to help spread the message? Most likely it is all the above and more, because we will try anything and everything to reach our target audiences and improve engagement.…
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How to Step Up your Customer Interaction Game with Multi-Channel Communications

How do you interact with your customers?  Most businesses would probably answer “phone calls or email;” maybe with some social media thrown in. Have you thought about adding SMS messaging to the mix?  With texting becoming more and more the preferred method of communication in our personal lives, companies need to add it as a…
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Staying Connected While at Cisco Collaboration Summit

As a Sales person, being available for my channel partners, customers, and team at IntelePeer is key to do my job successfully. Last week I attended the Cisco Collaboration Summit in Phoenix, leveraging the power of Cisco Spark and IntelePeer voice to stay connected to my work while enjoying the networking and educational opportunities. While…
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Giving Back to Our Communities

At IntelePeer, giving back to our communities is a fundamental part of who we are as a company. Through employee-led initiatives, we work with national and local organizations to fundraise, spread awareness, and improve lives. Here are some of the causes we are proud to support:   American Cancer Society The American Cancer Society is “on a…
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How to improve customer experience [Infographic]

By: Nils Waack When it comes to providing a great customer experience, communication is key. It takes an integrated approach to make sure your customers are satisfied each time they interact with your company, whether it’s before, during, or after becoming a customer. Download the infographic below to learn more about how your business communications…
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Are You Aware of the Costs Associated With An Outage?

By: Nils Waack Whether caused by a natural disaster, network outage, or something different, IT outages are inevitable. No company wants to deal with an IT outage or the impact it can have on cost, productivity, and customer experience. That’s why it’s essential to have a solid Business Continuity/Disaster Recovery strategy in place to be…
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Why Small Businesses Switch to Cloud-Based Phone Services

By: Nils Waack As a small business you deal with challenges such as a tight budget and limited resources. You may be looking for a new way to reduce costs, use employees effectively, and position for future growth. One strategy to consider is switching to a cloud-based phone service. Aside from major cost-savings and scalability, switching…
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4 New Year’s Resolutions for Businesses

By: Nils Waack   With the beginning of a new year comes the personal focus on areas for growth and goal-setting. Businesses also take this time to determine what can be improved such as cost-reduction, collaboration, productivity, and customer experience. At IntelePeer, we offer business communications solutions to help tackle some of your important New…
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