Originally Posted on Frost & Sullivan Digital Transformation Blog by Michael Brandenburg Senior Analyst For generations, how businesses communicated with their customers, partners and internally has been dictated by their service providers and communications vendors. Providers and vendors historically offered a limited number of services that met the needs of the broadest range of…
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SMS for business: the fastest and easiest way for your customers to communicate with your company With SMS for business, it’s easy for customers to get the help they need from your company, on their terms. The customer service game has been turned upside down in today’s mobile-centric world. It’s expected that the SMS market…
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The SMS for business train is taking off… it’s time to get on board or get left behind! If you could nearly quadruple the open-rate of your customer communications, would you? What began as a simple message sent in 1993 by a Finnish news agency has transformed mobile advertising. Today, SMS for businesses is thriving…
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On Friday, June 8th, IntelePeer had the privilege of volunteering with Habitat for Humanity in the Empire, Colorado area. Habitat for Humanity is an international non-profit that builds homes, provides services during natural disasters, revitalizes neighborhoods, and provides financial education for people in need. Volunteers work together alongside homeowners to build “decent and affordable homes.”…
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PRESS RELEASE For Immediate Release IntelePeer Extends Capabilities of Cisco Collaboration Solutions with Multi-Channel Business Communications, Hybrid Deployments, and Analytics Cisco partners and customers can now implement multi-channel communications, leverage hybrid deployments, and access customer interaction analytics. San Mateo, CA – June 7, 2018 – IntelePeer, a leading provider of cloud-based multi-channel…
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Consumers today want the ability to communicate with companies through SMS for business along with phone calls. With 81% of Americans texting regularly*, your customers want another way to engage. And to help your business run smoothly, texts have a 99% open rate** and the average response time for the reader to respond is 90…
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Alison Haynes of IntelePeer Recognized as One of CRN’s 2018 Women of the Channel San Mateo, CA, May 15, 2018 – IntelePeer, a leading provider of cloud-based communication services and applications, announced today that CRN®, a brand of The Channel Company, has named Alison Haynes, Vice President of Marketing and Partner Programs to its…
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Frank Lauria joins IntelePeer as Senior Vice President of Business Development to develop new strategic technology partnerships San Mateo, CA – May 2, 2018 – IntelePeer, a leading provider of cloud-based communication services and applications, announced today that Frank Lauria has joined the Company as its Senior Vice President of Business Development. Lauria will lead the…
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At IntelePeer, giving back to our communities is a fundamental part of who we are as a company. Through employee-led initiatives, we work with national and local organizations to fundraise, spread awareness, and improve lives. Here are some of the causes we are proud to support: American Cancer Society The American Cancer Society is “on a…
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By: Nils Waack When it comes to providing a great customer experience, communication is key. It takes an integrated approach to make sure your customers are satisfied each time they interact with your company, whether it’s before, during, or after becoming a customer. Download the infographic below to learn more about how your business communications…
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