What is CPaaS? CPaaS, or Communications Platform as a Service, is a cloud-based platform that allows your company to embed communications into applications and create customized flows to enhance the customer and employee experience. Think SMS, voice, and video capabilities embedded into your customer-facing applications. Think integrated internal processes. Think unicorns jumping over rainbows. Think…
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Retail providers know that consistent, quality engagement is crucial to maintaining happy and loyal customers. It can be difficult to manage all your communication programs such as discounts, loyalty programs, product information, and more while determining the best way to ensure your customers engaged with your content. With Communications Platform as a Service (CPaaS), you…
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Cue the balloon drop! We are delighted to share with our customers and partners, the addition of two new products to the Atmosphere® family: Atmosphere® SmartFlows, a visual workflow builder, and Atmosphere® Engage, a communications management application. These products are destined to enable enterprises to implement communications solutions that enhance the customer experience and streamline…
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As a healthcare provider, you know that creating relationships with patients is an essential foundation to maintaining wellness. Between appointment scheduling, prescription refills, communicating health risks with patients, and more, managing patient communications and keeping them engaged can be a challenge. A strong communications strategy can take the complexity out of it, so you can…
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Originally Posted on Frost & Sullivan Digital Transformation Blog by Michael Brandenburg Senior Analyst For generations, how businesses communicated with their customers, partners and internally has been dictated by their service providers and communications vendors. Providers and vendors historically offered a limited number of services that met the needs of the broadest range of customers,…
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SMS for business: the fastest and easiest way for your customers to communicate with your company With SMS for business, it’s easy for customers to get the help they need from your company, on their terms. The customer service game has been turned upside down in today’s mobile-centric world. It’s expected that the SMS market…
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The SMS for business train is taking off… it’s time to get on board or get left behind! If you could nearly quadruple the open-rate of your customer communications, would you? What began as a simple message sent in 1993 by a Finnish news agency has transformed mobile advertising. Today, SMS for businesses is thriving…
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On Friday, June 8th, IntelePeer had the privilege of volunteering with Habitat for Humanity in the Empire, Colorado area. Habitat for Humanity is an international non-profit that builds homes, provides services during natural disasters, revitalizes neighborhoods, and provides financial education for people in need. Volunteers work together alongside homeowners to build “decent and affordable homes.”…
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PRESS RELEASE For Immediate Release IntelePeer Extends Capabilities of Cisco Collaboration Solutions with Multi-Channel Business Communications, Hybrid Deployments, and Analytics Cisco partners and customers can now implement multi-channel communications, leverage hybrid deployments, and access customer interaction analytics. San Mateo, CA – June 7, 2018 – IntelePeer, a leading provider of cloud-based multi-channel…
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Consumers today want the ability to communicate with companies through SMS for business along with phone calls. With 81% of Americans texting regularly*, your customers want another way to engage. And to help your business run smoothly, texts have a 99% open rate** and the average response time for the reader to respond is 90…
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