Author: Lindsey Kocel

Frost & Sullivan Highlights IntelePeer as a Trusted Provider in the 2018 CPaaS Buyer’s Guide

 IntelePeer’s extensible communications platform enables enterprises to integrate communications into workflows and applications for streamlined processes and a better customer experience  San Mateo, CA – October 3, 2018  – IntelePeer, a leading business communications platform provider, announced its spotlight in Frost & Sullivan’s 2018 Communications Platform as a Service Buyer’s Guide. IntelePeer’s Atmosphere® Communications Platform…
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IntelePeer Appoints Chief Global Strategy Officer to Lead International Expansion Efforts

San Mateo, CA – August 30, 2018 – IntelePeer, a leading business communications platform provider, announced today that Luis Mago, a global strategist and direct private equity investment expert, has joined the company as its Chief Global Strategy Officer. Mago, who was previously serving in an advisory role for IntelePeer, is part of the company’s…
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Customer Use Cases Part 2: How a fast-casual restaurant company leveraged IntelePeer’s communications platform to increase customer satisfaction and sales

Recently, a customer and a partner came to our team sharing some of the challenges the company was facing. With 20,000+ locations, the Corporate Office was struggling with maintaining consistency and customer experience across all locations. With each franchise, it would be up to them to provide the technology and tools to help the stores…
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IntelePeer Grows CPaaS Offering, Expands Service Availability Internationally

International partners and customers can embed voice and messaging into business applications, creating a better customer experience and automated business processes San Mateo, CA – June 27, 2018 – IntelePeer, a leading provider of cloud-based multi-channel business communications, announced today it has expanded its service footprint beyond North America. The company will now offer its…
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Cisco Live 2018 Recap: A Rookie’s Perspective

Last week I had the pleasure of attending Cisco Live in Orlando with our fantastic IntelePeer team. For us, it gives us the opportunity to meet with our Cisco partners and customers and network with thought leaders we met in sessions and at our booth. For me, as a “Cisco Live rookie”, I was excited…
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Customer Use Cases Part 1: How a Healthcare Company uses Text Messaging for Customer Communications

We keep promoting how great it is to add in SMS to a business’ communication strategy-you can step up your customer interaction game, improve the reach of marketing campaigns, and boost customer engagement. If you haven’t had a chance to read these posts yet, go ahead, we’ll wait! Companies in various industries are realizing that…
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4 ways to use IVR and SMS applications in your marketing campaigns

Fellow marketers, let’s see a show of hands. How many of you use email to push out your marketing campaigns? Social media? Ask your internal teams to help spread the message? Most likely it is all the above and more, because we will try anything and everything to reach our target audiences and improve engagement.…
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How to Step Up your Customer Interaction Game with Multi-Channel Communications

How do you interact with your customers?  Most businesses would probably answer “phone calls or email;” maybe with some social media thrown in. Have you thought about adding SMS messaging to the mix?  With texting becoming more and more the preferred method of communication in our personal lives, companies need to add it as a…
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Staying Connected While at Cisco Collaboration Summit

As a Sales person, being available for my channel partners, customers, and team at IntelePeer is key to do my job successfully. Last week I attended the Cisco Collaboration Summit in Phoenix, leveraging the power of Cisco Spark and IntelePeer voice to stay connected to my work while enjoying the networking and educational opportunities. While…
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IntelePeer to Sponsor Alliance of Channel Women Networking Event at Channel Partners Conference & Expo on April 17

San Mateo, CA – April 16, 2018 – IntelePeer, a leading provider of cloud-based business communications, announced that it is a Gold sponsor at the first Alliance of Channel Women ACWConnect Live! Networking Event during Channel Partners Conference & Expo in Las Vegas. ACWConnect Live! will be held from 5-8 p.m., April 17, 2018, in main stage ballroom…
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