Author: Dustin Gordon

AI and the Enterprise: 3 departments seeing enhancements

When it comes to Artificial Intelligence (AI), there is no shortage of opinions and facts that are tossed around. Depending on who you ask, AI is going to either revolutionize industries or is just all hype and overblown promises. AI is not all about job-stealing robots and virtual assistants, in fact, AI can be key…
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Dig Up Your Voice Data and Turn it Into Gold

Is your business receiving thousands of calls a day? If so, are you aware of the gold mine of rich data these calls are bringing your business? While there are other channels that you may be using to connect with your customers, there is still an opportunity to understand customer behavior and pain points from…
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Boost CSAT with CPaaS

It’s not a secret that in today’s ultra-competitive environment, customer experience can make or break a company’s reputation. In fact, customer service is predicted to overtake price as the key brand differentiator by 2020. That’s because the expectations of customers are continuously evolving; customers expect immediate service across all communication channels, 24/7. When it comes to…
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Swipe Right on Short Codes

With Valentine’s day quickly approaching you may be looking for the perfect match for business communication? Maybe you need a sweet new way to connect with your customers? Well I have a product for you to meet. IntelePeer is thrilled to announce the newest member of our Atmosphere® Messaging family: Short Codes. If you haven’t…
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Customer Portal Update – Activate Your Numbers for Atmosphere® CPaaS In a Snap!

As a valued IntelePeer customer, we want to make sure you are getting the most out of your services and have full control over your business communications. This means enabling you to easily manage your numbers for voice, SMS, and application use in our Customer Portal. Starting January 5, you will see an update to…
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