At the front lines of business communications lies the customer service team, a vital link between customers and your organization. With rising customer expectations and multiple communications channels available, connecting with customers in their preferred method is essential to a positive experience. Customer experience (CX) improvements are driven by new technology, and each customer interaction impacts the user’s relationship with your organization. AI is one of these technologies that can improve your customer experience and contact center. For example, AI can connect the dots between the maze of data in your contact center and change the way your teams interact with your customers. Think chatbots and virtual agents handling the simple customer request, saving time for your human agents to handle the complex calls. Sentiment and tonality analysis easily identify the speaker’s emotion and intent, letting you know exactly what your customers are feeling. The use of AI will certainly speed up the data mining process, cut costs, and enable businesses to make data-driven decisions.
Not only is AI an MVP of your customer service team but it can also benefit other teams like Marketing, HR, or IT. Learn more about it in this blog.
It’s no secret that IntelePeer strives to raise the bar when it comes to customer experience, and we want to help our partners and customers do the same. That’s why we make it easy to create truly delightful experiences with Atmosphere® CPaaS. Automate processes, add more communication channels, and take advantage of advanced technologies such as AI that are embedded into our platform. Yep, that’s right – AI is already included in our platform so you can start using it right out of the box. You won’t need to worry about spending time trying to build it in yourself, we have taken care of the heavy lifting for you! We partner with best-of-breed providers like IBM Watson to deliver these capabilities to our partners and customers. Deploy automate workflows that include sentiment and tonality, create chat bots, better understand your customers and more.
Want more information on IBM Watson? Check out this recent blog from IBM!