Month: February 2019

Boost CSAT with CPaaS

It’s not a secret that in today’s ultra-competitive environment, customer experience can make or break a company’s reputation. In fact, customer service is predicted to overtake price as the key brand differentiator by 2020. That’s because the expectations of customers are continuously evolving; customers expect immediate service across all communication channels, 24/7. When it comes to…
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IntelePeer Announces John Ward Promotion to Chief Technical Officer

San Mateo, CA – February 20, 2019 – IntelePeer, the leading Communications Platform as a Service (CPaaS) provider for enterprises, has promoted John Ward to the position of Chief Technical Officer. He reports directly to IntelePeer CEO, Frank Fawzi, and is responsible for development and engineering. “John has been integral to IntelePeer’s growth as a…
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Automated Experiences: The Key to Your Customers’ Hearts

It’s hard to make someone fall in love with you – especially if you’ve never met them. Getting your customers to feel smitten with your brand’s service and communications strategy can be harder than eating only one piece of chocolate from the box. Well, at least it used to be. Campaigns sent at the right…
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Robert Galop Promoted to Chief Marketing Officer for IntelePeer

San Mateo, CA – February 14, 2019 – IntelePeer, the leading Communications Platform as a Service (CPaaS) provider for enterprises, has promoted Robert Galop to the position of Chief Marketing Officer. He reports directly to IntelePeer CEO, Frank Fawzi, and is responsible for global marketing and product management. “Robert brings to IntelePeer deep experience in…
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Channel Partners – Are you Sharing the Love this Valentine’s Day?

The National Retail Federation projects that U.S. consumers will spend a record $19.6 billion on Valentine’s Day in 2019. They also say that over half of those celebrating plan to use their smartphones to assist with Valentine’s Day purchase decisions. Are your customers going to be reaching them? While retail businesses reap the financial benefits…
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Jeremy Jones, Senior Vice President Channel Sales and Sean Kane, Vice President Channel Sales of IntelePeer, Recognized as 2019 CRN® Channel Chiefs

San Mateo, CA, February 11, 2019 –IntelePeer, a leading Communications Platform as a Service (CPaaS) provider for enterprises, announced today that CRN®, a brand of The Channel Company, has named Jeremy Jones, Senior Vice President Channel Sales and fourth time winner, and Sean Kane, Vice President Channel Sales, to its prestigious list of 2019 Channel…
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Swipe Right on Short Codes

With Valentine’s day quickly approaching you may be looking for the perfect match for business communication? Maybe you need a sweet new way to connect with your customers? Well I have a product for you to meet. IntelePeer is thrilled to announce the newest member of our Atmosphere® Messaging family: Short Codes. If you haven’t…
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