Month: August 2017

Good customer service starts with an IVR

By: Alison Haynes An IVR is the “front door” to an organization’s contact center that can be used to enhance their experience, boosting customer satisfaction and loyalty. How many times have you been frustrated when calling customer care and not getting where you want to go, or who you want to talk to? Having an…
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Frost & Sullivan Commends the Wide Application Scope of IntelePeer’s Atmosphere® Communications Platform in the SIP Trunking Services Market

IntelePeer excels at enabling business communications in a diverse set of partner applications and highlights the provider’s commitment to presenting the best customer experience Santa Clara, CA – August 9, 2017 – Based on its recent analysis of the session initiation protocol (SIP) trunking services market, Frost & Sullivan recognizes IntelePeer with the 2017 North America Frost…
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