Looking Up to Today’s Clouds: New Contact Center Strategy
On last week’s webinar with Sheila McGee-Smith on “Time to Revisit Your Contact Center Decision”, she discussed how much cloud contact centers have evolved over the past 4 years. In 2011, there were approximately 400K contact center seats in the cloud. Every year since then we’ve seen a steady 20% increase and expect to exceed two…
Read more
Recent Comments