Month: June 2016

The Script is in Your Hands

Your Keys to the Kingdom – The Script is in Your Hands A multi-national fitness products company using direct response infomercials and multi-level marketing to sell DVDs world-wide A U.S. government organization handling the communication around a natural disaster affecting thousands A national clothing retailer taking customer orders via hundreds of daily inbound calls A…
Read more

Considerations for Moving Your Contact Center to the Cloud

According to a recent report by Markets and Markets, the cloud-based (hosted) contact center market is due to grow from $4.68 billion in 2015 to $14.71 billion in 2020 – which is an expected increase of 25.7 percent. If that alone is not hard evidence of the rapid adoption of cloud-based contact centers, then I don’t know what…
Read more