Month: October 2015

IntelePeer Introduces Analytics Feature on CloudCentralTM Portal

IntelePeer continues to innovate, delivering customer control and expanded features for cloud communication services. SAN MATEO, CA – October 15, 2015 – IntelePeer, a leading business cloud communications provider, today announced the release of their new Analytics application within the CloudCentralTM customer portal. Now IntelePeer customers and partners can self-access Analytics to provide a deeper view…
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Cloud Contact Center Week in Review: Aspect, IntelePeer, Advantone and More

It’s been a big week for cloud contact centers. We’ve examined the major trends of this week, including some theorizing about the future, a merger announced at ITEXPO, and some big moves from Aspect Software. This week we spent some time projecting into the future of cloud contact centers. Contributor Tracey Schelmetic speculated about the coming technological and…
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IntelePeer and Advantone Combine, Bring Cloud Innovation to the Contact Center

ITEXPO 2015 held in Anaheim, California was full of impact and innovation, as well as previews into the future of cloud-based communications technology. During the event, which was held from October 5-8, industry leaders were able to share exciting news such as new product launches and mergers and acquisitions. Most notably IntelePeer, the industry renowned cloud-based…
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IntelePeer Acquires Advantone

IntelePeer Holdings has acquired Advantone, which will operate alongside IntelePeer Holdings’ other subsidiary, IntelePeer Cloud Communications. The company will integrate IntelePeer’s cloud communication services with Advantone’s cloud contact center suite. “We are excited to bring Advantone’s cloud contact center solutions to our customers,” said Frank Fawzi, president and CEO of IntelePeer. “By integrating with Advantone, we…
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