News & Blog

IntelePeer’s Atmosphere® CPaaS Drives Increased Customer Engagement and Revenue for Unimed Brand, Chamonix

March 19, 2019

Direct response company sees immediate results to customer engagement, sales, and inbound communications from utilizing Atmosphere® SmartFlows and Atmosphere® Engage Orlando, FL – March 19, 2019 – IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced today that longtime customer Unimed has seen immediate success with one of their brands, Chamonix using IntelePeer’s…
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Atmosphere® SmartFlows & Engage Product Updates: Enhance your communications with AI

March 15, 2019

We’re committed to our mission to create easy-to-use but powerful communication tools, which is why we’re introducing some awesome new feature updates to Atmosphere® SmartFlows and Atmosphere® Engage. If you are an AI geek like us, get excited because we just released beta versions of three new actions within Atmosphere® SmartFlows. These actions, integrated with…
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Dig Up Your Voice Data and Turn it Into Gold

March 11, 2019

Is your business receiving thousands of calls a day? If so, are you aware of the gold mine of rich data these calls are bringing your business? While there are other channels that you may be using to connect with your customers, there is still an opportunity to understand customer behavior and pain points from…
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Boost CSAT with CPaaS

February 21, 2019

It’s not a secret that in today’s ultra-competitive environment, customer experience can make or break a company’s reputation. In fact, customer service is predicted to overtake price as the key brand differentiator by 2020. That’s because the expectations of customers are continuously evolving; customers expect immediate service across all communication channels, 24/7. When it comes to…
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IntelePeer Announces John Ward Promotion to Chief Technical Officer

February 20, 2019

San Mateo, CA – February 20, 2019 – IntelePeer, the leading Communications Platform as a Service (CPaaS) provider for enterprises, has promoted John Ward to the position of Chief Technical Officer. He reports directly to IntelePeer CEO, Frank Fawzi, and is responsible for development and engineering. “John has been integral to IntelePeer’s growth as a…
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Automated Experiences: The Key to Your Customers’ Hearts

February 14, 2019

It’s hard to make someone fall in love with you – especially if you’ve never met them. Getting your customers to feel smitten with your brand’s service and communications strategy can be harder than eating only one piece of chocolate from the box. Well, at least it used to be. Campaigns sent at the right…
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Robert Galop Promoted to Chief Marketing Officer for IntelePeer

February 14, 2019

San Mateo, CA – February 14, 2019 – IntelePeer, the leading Communications Platform as a Service (CPaaS) provider for enterprises, has promoted Robert Galop to the position of Chief Marketing Officer. He reports directly to IntelePeer CEO, Frank Fawzi, and is responsible for global marketing and product management. “Robert brings to IntelePeer deep experience in…
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Channel Partners – Are you Sharing the Love this Valentine’s Day?

February 13, 2019

The National Retail Federation projects that U.S. consumers will spend a record $19.6 billion on Valentine’s Day in 2019. They also say that over half of those celebrating plan to use their smartphones to assist with Valentine’s Day purchase decisions. Are your customers going to be reaching them? While retail businesses reap the financial benefits…
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Jeremy Jones, Senior Vice President Channel Sales and Sean Kane, Vice President Channel Sales of IntelePeer, Recognized as 2019 CRN® Channel Chiefs

February 11, 2019

San Mateo, CA, February 11, 2019 –IntelePeer, a leading Communications Platform as a Service (CPaaS) provider for enterprises, announced today that CRN®, a brand of The Channel Company, has named Jeremy Jones, Senior Vice President Channel Sales and fourth time winner, and Sean Kane, Vice President Channel Sales, to its prestigious list of 2019 Channel…
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Swipe Right on Short Codes

February 7, 2019

With Valentine’s day quickly approaching you may be looking for the perfect match for business communication? Maybe you need a sweet new way to connect with your customers? Well I have a product for you to meet. IntelePeer is thrilled to announce the newest member of our Atmosphere® Messaging family: Short Codes. If you haven’t…
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