News & Blog

How Hospitality Companies Can Use SMS to Ensure Customer Satisfaction

Use SMS to engage with your customers The embrace of SMS for business has changed the game for the hospitality industry. Ensuring your customers have a positive and enjoyable experience is no longer limited to time spent while at your venue. Whether a hotel, restaurant, spa, or other service-oriented company, SMS gives you the opportunity…
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SMS for Business: The Fastest and Easiest Way for Your Customers to Communicate With Your Company

SMS for business: the fastest and easiest way for your customers to communicate with your company  With SMS for business, it’s easy for customers to get the help they need from your company, on their terms. The customer service game has been turned upside down in today’s mobile-centric world. It’s expected that the SMS market…
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The SMS for business train is taking off… it’s time to get on board or get left behind!

The SMS for business train is taking off… it’s time to get on board or get left behind! If you could nearly quadruple the open-rate of your customer communications, would you? What began as a simple message sent in 1993 by a Finnish news agency has transformed mobile advertising. Today, SMS for businesses is thriving…
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Customer Use Cases Part 2: How a fast-casual restaurant company leveraged IntelePeer’s communications platform to increase customer satisfaction and sales

Recently, a customer and a partner came to our team sharing some of the challenges the company was facing. With 20,000+ locations, the Corporate Office was struggling with maintaining consistency and customer experience across all locations. With each franchise, it would be up to them to provide the technology and tools to help the stores…
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IntelePeer Grows CPaaS Offering, Expands Service Availability Internationally

International partners and customers can embed voice and messaging into business applications, creating a better customer experience and automated business processes San Mateo, CA – June 27, 2018 – IntelePeer, a leading provider of cloud-based multi-channel business communications, announced today it has expanded its service footprint beyond North America. The company will now offer its…
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Cisco Live 2018 Recap: A Rookie’s Perspective

Last week I had the pleasure of attending Cisco Live in Orlando with our fantastic IntelePeer team. For us, it gives us the opportunity to meet with our Cisco partners and customers and network with thought leaders we met in sessions and at our booth. For me, as a “Cisco Live rookie”, I was excited…
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Building Homes and Hope with Habitat for Humanity

On Friday, June 8th, IntelePeer had the privilege of volunteering with Habitat for Humanity in the Empire, Colorado area. Habitat for Humanity is an international non-profit that builds homes, provides services during natural disasters, revitalizes neighborhoods, and provides financial education for people in need. Volunteers work together alongside homeowners to build “decent and affordable homes.”…
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IntelePeer Extends Capabilities of Cisco Collaboration Solutions

    PRESS RELEASE For Immediate Release IntelePeer Extends Capabilities of Cisco Collaboration Solutions with Multi-Channel Business Communications, Hybrid Deployments, and Analytics Cisco partners and customers can now implement multi-channel communications, leverage hybrid deployments, and access customer interaction analytics.   San Mateo, CA – June 7, 2018 – IntelePeer, a leading provider of cloud-based multi-channel…
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Customer Use Cases Part 1: How a Healthcare Company uses Text Messaging for Customer Communications

We keep promoting how great it is to add in SMS to a business’ communication strategy-you can step up your customer interaction game, improve the reach of marketing campaigns, and boost customer engagement. If you haven’t had a chance to read these posts yet, go ahead, we’ll wait! Companies in various industries are realizing that…
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Boost Customer Engagement with SMS for Business [Infographic]

Consumers today want the ability to communicate with companies through SMS along with phone calls. With 81% of Americans texting regularly*, your customers want another way to engage. And to help your business run smoothly, texts have a 99% open rate** and the average response time for the reader to respond is 90 seconds***. Read…
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