Atmosphere® Applications

Communications you can build on

Delivering excellent customer service is the goal of any business. With Atmosphere® Communications Platform, you get reliable phone service and add-on features that help you do just that.

Leverage Atmosphere® capabilities for industry or business-specific applications that you can’t get from a regular phone system – send out patient appointment reminders, gather feedback through a survey, let customers self-pay bills, and much more.

Enable business phone lines for messaging

With Atmosphere® Messaging, you can use APIs to easily configure your Direct Inward Dialing (DID) and Toll-Free numbers to send and receive SMS messages for a cost-effective multi-channel solution that combines voice and messaging under the same phone number.

Streamline the customer communications experience with automated processes and intelligent call routing

Advanced IVR

Create customized call flows that allow your customers to get the help they need without frustration. Automate any business process to enable complete account management.

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Cloud Routing

Seamlessly route inbound calls based on time of day, location, and more. Adjust patterns on the fly to ensure your customers’ calls are always answered.

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Behind-the-scenes tools to help you better manage the front end

Call Monitoring

Make training a little easier with the ability to listen, whisper coach, and barge in on calls

Analytics & Reporting

View dashboards for real-time insights on-call traffic, location performance, and more

Call Recording

Record and store calls for regulatory, quality assurance, or training purposes

Ready to move beyond basic communications?