Mid- Market Account Manager

Position Responsibilities

• Desire to build and optimize the post-sale customer relationships daily, while driving customer satisfaction.
• Become a main point of contact for the customer account base
• Perform day to day management of the assigned accounts and have complete awareness, daily, of the top account’s activity.
• Upsell and cross sell into customer account base to attain and beat the quota
• Position and sell our paid CPaaS services
• Accurately forecast Sales & Revenue expectations
• Provide timely, detailed and accurate reporting to internal and external audiences.
• Champion customer needs/concerns from the account base to the Director of Account Management and across the internal departments.
• Do quarterly Account Reviews for your highest billing customers.
• Contact your highest billing accounts at least once a month.
• Other duties as assigned

Requirements

Education:

• Bachelor’s degree in related field highly preferred

Expertise & Experience:

• Top performer of driving growth in Sales revenue and Gross Profit through an account base.
• Strong experience in supporting and the selling of SaaS products
• Establishing strong relationships with customers and partners to align on the overall approach in supported regions.
• Complete understanding of IntelePeer’s product set and the competitive marketplace that exists for IntelePeer.
• An understanding of Customer Success Management and how to adapt to daily activity.
• Demonstrated ability to interact daily with customers at all organizational levels.
• Excellent communication skills and strong work ethic; a self-motivated team player.
• Ability to build a comprehensive Account Plan to facilitate deeper/wider relationships in assigned accounts
• Proficient in Salesforce, Microsoft Word, Excel, PowerPoint, Outlook and understanding of Customer Success (CSM).
• Proficient in Cisco WebEx
• 5+ years’ experience in account management and customer experience
• Strong experience in the SaaS and CPaaS industries with knowledge of SIP trunking, Unified Communications, cloud-based communications for the Enterprise and Contact Center market

Competencies

• Superior verbal and written communication skills
• Willing and able to accommodate travel when needed
• Astute interpersonal relationship management
• Positive, professional attitude
• Quality- and customer-service driven to consistently delight customers
• Strong initiative, self-motivated, proactive, and resourceful
• Utilizes strong organizational and prioritization skills
• Team player who is willing to go above and beyond to help others