Deliver a world-class customer experience
Whether your Contact Center needs voice enablement, Interactive Voice Response (IVR), call routing capabilties, redundancy, or all of the above, Atmosphere ® has you covered with cloud-based, network-level functionality.
Enjoy high-quality, reliable voice calling
Atmosphere ® Voice Services delivers global voice connectivity over a triple-redundant, highly-available, all-IP network. We're certified and validated with nearly every technology vendor, making it easy to deploy no matter what existing equipment you may have.
Streamline customer interactions with automated processes and intelligent call routing
Create customized call flows that allow your customers to get the help they need without frustration. Automate any business process to enable complete account management.
Seamlessly route inbound calls based on time of day, locataion, and more. Adjust patterns on the fly to ensure your customers' calls are always answered.
Behind-the-scenes tools to help you better manage the front end
Record and store calls for regulatory, quality assurance, or training purposes.
Make training a little easier with the ability to listen, whisper coach, and barge in on calls.
View real-time dashboards for real-time insights on call traffic, location performance, and more.