Atmosphere® Custom Contact Center Solutions

Our Professional Services team will work with you to create a solution that fits your unique needs.

Your business isn't one-size-fits-all

Our Professional Services team is comprised of contact center experts who develop custom features and settings to create a tailored experience for your business.

Here is an overview of some of the services we provide:

Custom call flows

CUSTOM CALL FLOWS

We can create custom call flows and routes including customer feedback surveys, outbound notification campaigns, self-service account and card activation and more.
IVR and ACD integrations

IVR & ACD
INTEGRATIONS

We will setup any CRM integrations needed for your custom IVR flows and ACD rules.
Tailored insights

TAILORED
INSIGHTS

Get detailed reports and dashboards that only show the data points that are most valuable for you for making key decisions.

Campaign set up

CAMPAIGN
SET UP

We can set up dialing campagins for your inbound and outbound agents based on your needs and best practices so that you don't have to.
In-depth training

IN-DEPTH
TRAINING

Receive guided training on how to use Atmosphere and your custom-built features.
Call flow and data capture

CALL FLOW & DATA CAPTURE

We capture and document your call flow and data points to create requirements documents.

Ready to find out more?

Contact us to learn more today.