Atmosphere® Contact Center Implementation

Customized solutions and customer support delivered quickly and consistently.

Fast, easy, reliable implementation

Our dedicated team works with you every step of the way to develop your solution and make sure you have a seamless transition to Atmosphere® Contact Center.

Here is an overview of our onboarding process from concept to launch.

Scope and Design
PRE SCOPE OF WORK
We'll discuss your requirements for implementation and propose a solution that is best for your company.
CONTRACT ACTIVATION
You will receive a contract that explains the terms of service and pricing. We will review details and answer any questions you may have.

Once signed, your account will become active.
Kick Off

ACCOUNT MANAGER ASSIGNED

After signing the contact, you will be assigned a dedicated account manager whose skills are best matched for your project. Your account manager will oversee your account and support you throughout the duration of your service.

We'll discuss your requirements for implementation and propose a solution that is best for your company.
KICK OFF CALL
We will schedule a kick off call to go over the goals of the project,identify stakeholders, and setup initial timelines.
SCOPE OF WORK
We will work with you to capture system requirements, call flows, reporting information, etc. We will document and present the scope of work to you for approval before beginning development.
PLATFORM ASSIGNMENT
Based on your desired features, reports, and your company's future work, we will assign your project to a platform. We do this to ensure we can meet the requirements of the scope of work.
Implementation
CONFIGURATION AND DEVELOPMENT
Our development and operations teams will work together to create the custom requirements for implementation. Your account manager will setup the call flow, campaigns, number assignment for your agents.
SYSTEM SIGNOFFS
Our infrastructure and development teams will review the configuration and perform validation tests before giving it a green light.
TRAINING
Your account manager will provide training to show you how to use the platform and answer any questions you may have.
Launch and Support
GO-LIVE
IntelePeer teams will work together to ensure your contact center has a smooth transition into the Atmosphere platform.
POST GO-LIVE RECAP
After launch we will make sure that everything is running smoothly and make any necessary adjustments.
TRANSITION TO SUPPORT
Once you are up and running, your account manager will set up a call with a support manager who will show you how to open a support case and walk you through the escalation process.

Ready to find out more?

Contact us to learn more today.