IntelePeer Resources

Application Notes, Mitel

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Mitel MiVoice Office 250 Configuration Guide

Configuration Guide for Mitel MiVoice Office 250.

Contact Center, Webinars

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Time to Revisit Your Cloud Contact Center Decision Webinar Replay

Watch this recorded webinar for an understanding on the many benefits of switching to the cloud, and why the time to choose cloud contact center or re-evaluate your current solution is now.

Contact Center, Data Sheets

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Atmosphere Agent Scripting

Atmosphere® Agent Scripting and Order Entry increases customer experience by delivering consistent messaging across every customer interaction and seamlessly guiding agents in providing quick and accurate responses.

Application Notes, Shoretel

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ShoreTel Connect OnSite SIP Trunk Configuration Guide

SIP Trunking Configuration Guide for ShoreTel Connect OnSite

Security, WhitePapers

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Disaster Recovery is Mission Critical

Get the infographic to see how IntelePeer provides Disaster Recovery as a Service (DRaaS) with minimal downtime.

Application Notes

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Vertical Wave IP5.0.0 Configuration Guide

SIP Trunking Configuration Guide for Vertical Wave IP500 Certification ISM 5.0.0 (4370)

Application Notes

Redundancy

Toshiba IPedge Configuration Guide

SIP Trunking Configuration Guide for Toshiba IPedge Version 1.6.2.359

Application Notes

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Toshiba CIX200 Configuration Guide

SIP Trunking Configuration Guide for Toshiba CIX200 Version AR5.20 MT076.00

Application Notes

Redundancy

Samsung OfficeServ 7100 Configuration Guide

SIP Trunking Configuration Guide for Samsung OfficeServ 7100 Version 4.95

Application Notes

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Panasonic KX‐NS1000/700 Configuration Guide

Panasonic KX‐NS1000/700 SIP Trunk Configuration Guide for IntelePeer

Application Notes, NEC

NEC SV8100 Application Notes

NEC SV9300 Configuration Guide

Univerge SV9300 SIP Trunk Service Configuration Guide for IntelePeer

Application Notes, NEC

NEC SV8100 Application Notes

NEC SV9100 Configuration Guide

Univerge SV9100 SIP Trunk Service Configuration Guide for IntelePeer

Application Notes, Mitel

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Mitel MiVoice Office Configuration Guide

Configure Mitel MiVoice Office 6.1 SP1 PR2 for use with IntelePeer SIP Trunking

Application Notes, Mitel

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Mitel MiVoice Business Configuration Guide

Configure Mitel MiVoice Business 7.2 SP1 PRI for use with IntelePeer SIP Trunking

Application Notes, Interactive Intelligence

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Interactive Intelligence Configuration Guide

Interactive Intelligence CIC 2016 R2 Patch4 Configuration Guide

Application Notes, Cisco

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CUCM 11.0.1 with Cisco Unified Border Element (CUBE 11.5.0) on ISR 4321 [IOS – 15.6(1) S] Configuration Guide

Cisco Unified Communications Manager 11.0.1 with Cisco Unified Border Element (CUBE 11.5.0) on ISR 4321 [IOS – 15.6(1) S] using SIP

AllWorx, Application Notes

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Allworx Connect 530 Configuration Guide

SIP Trunking Configuration Guide for Allworx Connect 530

Application Notes

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3CX Phone System Configuration Guide

SIP Trunking Configuration Guide for IntelePeer with 3CXPhone System

Cisco, Data Sheets

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CIsco Meraki Data Sheet

IntelePeer voice services for Cisco Merkai MC provides powerful voice features with instant activation. Download the Data Sheet to find out how you can unlock powerful voice features within your Cisco Meraki MC.

Data Sheets, SIP Trunking

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Call Path Data Sheet

Download the Data Sheet to learn about Call Path, an enterprise SIP trunking solution for a seamless migration from PRIs to Sip.

Case Studies, Microsoft, SIP Trunking

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Georgia Military College Case Study

When servers went down at Georgia Military College, they called IntelePeer to build a more reliable SIP network and disaster recovery solution.

Contact Center, Webinars

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Atmosphere Scripting & Order Entry Webinar Replay

Watch this recorded webinar for an understanding of the Atmosphere Scripting & Order Entry solution.

Security, SIP Trunking, WhitePapers

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Avoiding VoIP Fraud Tip Sheet

Download our list of security best practices that should get you well on your way to protecting your network

 

Security, SIP Trunking, WhitePapers

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VoIP Security Best Practices Guide

Download the whitepaper for the VoIP Security Best Practices Guide.

Contact Center

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Evolution of the Contact Center and Patient Experience

Download the Evolution of the Contact Center and Patient Experience.

Contact Center, WhitePapers

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Free Cloud HIPAA Guide – HIPAA in the Future

Download our HIPAA guide for cloud technology, “HIPAA in the Future: What it Means to You”.

Contact Center, WhitePapers

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Why Healthcare is Moving to the Cloud Whitepaper

Download the whitepaper for more information on “Why Healthcare is Moving to the Cloud”.

Contact Center, Webinars

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Atmosphere Automated Call Distributor (ACD) Webinar Replay

Watch this recorded webinar for an understanding of the Atmosphere Automated Call Distributor (ACD) solution.

 

Contact Center, Webinars

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Atmosphere Virtual Predictive Dialer Webinar Replay

Watch this recorded webinar for an understanding of the Atmosphere Virtual Predictive Dialer (VPD) solution.

 

Contact Center, Webinars

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Atmosphere Cloud Routing Webinar Replay

Watch this recorded webinar for an understanding of the Atmosphere Cloud Routing solution.

 

Contact Center, Webinars

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Atmosphere IVR Webinar Replay

Watch this recorded webinar for an understanding of the Atmosphere IVR solution.

 

Case Studies, Microsoft, SIP Trunking

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Enabling Technologies Case Study

Global IT Consulting Practice Reduces Recurring Monthly Cost by Switching to IntelePeer SIP Services

Cisco, Data Sheets, SIP Trunking

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IntelePeer Voice Services for Cisco Spark Call

IntelePeer’s voice services are directly integrated with Cisco Spark to seamlessly deliver nationwide local, long-distance, toll-free, and E911 services everywhere Spark is used.

SIP Trunking

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Emergency Services (E911) Best Practices Guide

Having the capability to make emergency calls is essential. Review best practices for setting up, modifying and testing your e911 service to ensure your calls are quickly routed and delivered to the geographically appropriate Public Safety Answering Point (PSAP) and emergency responder. 

 

Webinars

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Webinar Replay: Bring the Power of One Cloud Solution to Your Contact Center

Are you looking to provide world-class customer service and experience to your customers? Learn how Atmosphere® and SIP works together to give you a complete contact center management solution.

 

Case Studies, Contact Center

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Argo Case Study

Full-Service Customer Engagement Center Achieves Cost Savings by Transitioning from Cumbersome Legacy Equipment to Atmosphere®.

 

SIP Trunking, Webinars

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Webinar Replay: SIP is So Much More

In this webinar, we discussed the state of business communications, benefits of Unified Communications and SIP, and tips on selecting a service provider.  

Security, SIP Trunking, Webinars

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Webinar Replay: Making SIP Migration Easy

Watch this recorded webinar for an understanding of what is driving SIP adoption, best practices for company preparedness, tips on minimizing security threats and what to look for from a service provider.

Enterprise, SIP Trunking, Unified Communications, WhitePapers

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The Business Value of SIP, a Frost & Sullivan Executive Briefing

In this Executive Briefing, Frost & Sullivan Industry Analyst, Michael Brandenburg discusses the value in SIP.

Security, Webinars

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IntelePeer CloudCentralPortal 2.0

Welcome to CloudCentral ™Portal 2.0. Watch this short orientation video to help navigate our cloud service portal!

For more information on IntelePeer’s self-service portal: http://www.intelepeer.com/cloudcentral-portal/

Contact Center, Data Sheets

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Atmosphere Cloud Routing

Advantone’s Cloud Routing solution provides companies the necessary components to route high volumes of calls between multiple contact centers.

Contact Center, Data Sheets

VOIP

Atmosphere Interactive Voice Response (IVR)

Interactive Voice Response (IVR) solutions customized towards your business needs to ensure a quality customer experience with each interaction

Contact Center, Data Sheets

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Atmosphere Virtual Automated Call Distributor (VACD)

Advantone’s Atmosphere VACD solutions reduce costs while maintaining an unsurpassed level of customer care.

Contact Center, Data Sheets

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Atmosphere Virtual Predictive Dialer (VPD)

Advantone’s Atmosphere VPD and Automated Dialer one-page overview

Security, Webinars

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Webinar – Best Practices for SIP Security

Watch this recorded webinar for an understanding of common SIP security issues, best practices and how to leverage your service provider to ensure a secure SIP deployment.

For more SIP resources: http://www.intelepeer.com/resources/

Unified Communications, Videos

Corporate Overview

IntelePeer: Corporate Overview

IntelePeer’s CEO, Frank Fawzi, and CTO, Phil Bronsdon, discuss IntelePeer cloud communications services.

For more information about IntelePeer: http://www.intelepeer.com/about/

SIP Trunking, WhitePapers

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Summary of SIP Trunking 101 Whitepaper

Two page summary of SIP Trunking 101: A Primer Whitepaper

Application Notes, NEC

NEC SV8100 Application Notes

NEC SV8100

This Configuration Guide describes steps for configuring IntelePeer SIP Trunking to NEC Univerge SV8100

Application Notes, Cisco

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CUCM SIP Trunk TLS Troubleshooting Guide

Instructional guide to help understand and configure SIP TLS on Cisco’s Communications Manager.

Data Sheets, Enterprise, SIP Trunking

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SIP Trunking Savings

SIP Trunking from IntelePeer provides all the quality, services and uptime advantages of a carrier-grade network without the costs, delays or hassles.

Contact Center, SIP Trunking

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Facts about SIP in the Contact Center

Despite the rapid expansion of SIP in the contact center, there’s still a lot of misinformation. Here are the facts.

Enterprise, SIP Trunking, Unified Communications

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Facts About SIP

Despite the rapid expansion of SIP in the enterprise there’s still a lot of misinformation. Here are the facts.

Data Sheets, Microsoft, SIP Trunking

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Skype for Business SIP Trunking Data Sheet

Today’s economic realities require enterprises to boost productivity by fostering greater collaboration between employees

Data Sheets, SIP Trunking

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Switched DID and Toll-Free Services Datasheet

Enhance the Efficiency and Resiliency of Your Communications

Data Sheets, SIP Trunking

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SIP Trunking Connectivity Options Data Sheet

Over-the-Top (OTT) vs. Dedicated Internet Access Configurations

Data Sheets, Partner

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Partner Programs Data Sheet

New Revenue Opportunities- Partners with IntelePeer, a Leader in Cloud Communications

Cisco, Data Sheets, SIP Trunking

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Cisco SIP Trunking Data Sheet

IntelePeer’s SIP Trunking for Cisco Unified Communications

Data Sheets, Interactive Intelligence, SIP Trunking

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Interactive Intelligence SIP Trunking Data Sheet

Enhance Your Interactive Intelligence Solution with IntelePeer

AllWorx, Application Notes

AllWorx

Allworx Set-Up

This document provides setup instructions for configuring IntelePeer services for Allworx servers.

Altigen, Application Notes

Altigen

Altigen MAXCS

 Application notes for dealers who are configuring AltiGen Communication’s MAXCS with IntelePeer’s SIP-Trunking service.

Application Notes, Avaya

Avaya

Avaya Aura 6.0

Avaya Aura 6.0 and Session Border Controller SIP Trunking Application Notes

Application Notes, Avaya

Avaya

Avaya IP Office 7.0

Application Notes for Configuring Intelepeer SIP Trunking with Avaya IP Office 7.0 – Issue 1.0

Application Notes, Avaya

Avaya

Avaya IP Office R9.0.1

 Application Notes for Configuring IntelePeer SIP Trunking Service with Avaya IP Office R9.0.1

SIP Trunking, WhitePapers

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SIP Trunking 101 Whitepaper

Download our SIP Trunking 101 whitepaper below.

Business VoIP, Data Sheets, SIP Trunking

VOIP

Direct Inward Dialing Data Sheet

Direct Inward Dialing Telephone Numbers, Nationwide Coverage for Cost-Effective Voice Services

Business VoIP, Data Sheets, SIP Trunking

VOIP

Business VoIP Communications Services Data Sheet

IntelePeer Makes it Easy to Create Profitable Value-Added Solutions with SIP™

Business VoIP, Data Sheets, SIP Trunking

VOIP

Emergency 911 Services Data Sheet

Emergency Services (E911), Emergency Services Available On-Call

Data Sheets

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Corporate Fact Sheet

IntelePeer: Unifying Enterprise Communications
Between People, Platforms and Places

Contact Center, Data Sheets, SIP Trunking

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Cloud Transfer Data Sheet

Optimize Network Resources and Save Costs When Transferring Calls

Security, SIP Trunking, WhitePapers

Redundancy

SIP Security Whitepaper

Download our SIP Security Whitepaper below

Contact Center, Data Sheets

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Contact Center Services Data Sheet

IntelePeer Solutions for Contact Centers, Gain the flexibility and scalability of the Cloud

Contact Center, Data Sheets

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Predictive Dialer for Contact Centers Data Sheet

IntelePeer is transforming contact centers and media marketing with our flexible, all-IP communication solutions.

Business VoIP, Data Sheets, SIP Trunking

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International Direct Inbound Dialing Data Sheet

IntelePeer CoreCloud iDID Origination Service originates voice traffic with termination to customer interconnection points

Data Sheets, Redundancy

Redundancy

Trunk Redundancy Data Sheet

A Low-Cost and Easy-to-Configure Option for IntelePeer SIP Trunking

Application Notes, Microsoft

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Microsoft Lync 2010

Configuring an IntelePeer SIP Trunk solutions in Lync Server 2010 – DrRez: Microsoft Lync Server Technical Reference Hub

Application Notes, Mitel

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Mitel Configure MCD

A reference to Mitel Authorized Solutions providers for configuring the Mitel 3300 MCD to connect to Intelepeer SIP Trunking

Data Sheets, SIP Trunking

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SIP Trunking Data Sheet

Optimize Network Resources and Save Costs When Transferring Calls

Data Sheets, SIP Trunking, Unified Communications

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IntelePeer UC Bundles Data Sheet

Simple, Easy-to-Order and Optimized SIP Trunking Bundles for Your Unified Communications

Contact Center, Data Sheets, Unified Communications

VOIP

Fluent for Contact Centers Data Sheet

IntelePeer Fluent® Federation-as-a-Service
for Contact Centers

Data Sheets, Shoretel, SIP Trunking, Unified Communications

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ShoreTel SIP Trunking Data Sheet

IntelePeer CoreCloud™ SIP Trunking for ShoreTel Unified Communications

SIP Trunking, Webinars

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SIP Migration Made Easy

We’ll address the real-world issues in this webinar that are involved in a SIP migration and provide a step-by-step approach to moving to SIP, simplifying the network, reducing costs and enhancing your business communications.

For more SIP trucking resources: http://www.intelepeer.com/resources/

Avaya, Data Sheets, SIP Trunking, Unified Communications

Avaya

Avaya SIP Trunking Data Sheet

Get More from Your Avaya Unified Communications Investment

Application Notes, Shoretel

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ShoreTel 14.2

This Configuration Guide describes steps for configuring IntelePeer SIP Trunking to ShoreTel 14.2

Application Notes, Shoretel

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ShoreTel 13.2

SIP Trunking Configuration Guide for ShoreTel ShoreWare 13.2

Contact Center, SIP Trunking, WhitePapers

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SIP Trunking for Contact Centers Whitepaper

Download SIP Trunking for Contact Centers Below

Avaya, Case Studies, Contact Center, SIP Trunking

VXI

VXI Global Solutions Case Study

Expensive dedicated TIE lines were required to interconnect the new facilities to the Los Angeles based datacenter

Case Studies, Enterprise, Shoretel, SIP Trunking, Unified Communications

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Softcom Case Study

The Challenge: A communications solution that enables superior customer service

Case Studies, Microsoft, SIP Trunking, Videos

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New Belgium Brewing Case Study

Upgrade old PBX to SIP / Microsoft Lync at New Belgium Brewing

Case Studies, Microsoft, SIP Trunking

LA Fitness

LA Fitness Case Study

Integration of unified communications resulted in improved customer service, efficiency in operations and productivity

Avaya, Case Studies, SIP Trunking

Longmont United Hospital

Longmont United Hospital Case Study

A lower cost telecom solution with greater flexibility and disaster recovery capabilities

Case Studies, Microsoft, SIP Trunking

Horizans

Horizons Case Study

In need of a scalable, reliable and cost effective communications solution to drive better business

Case Studies, Microsoft, Redundancy, SIP Trunking

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First Nations Case Study

A secure, reliable communications solution flexible enough to serve multiple offices

Contact Center, Data Sheets, SIP Trunking

VOIP

Short Duration Calling Data Sheet

Support for High Volume Enterprises and Contact Centers with No Surcharges

Contact Center, Data Sheets, Enterprise

VOIP

Toll Free Services Data Sheet

Flexible Connectivity Options to Provide a Wide Range of Business Solutions

Case Studies, Enterprise, Microsoft, SIP Trunking

Albany International

Albany International Case Study

In need of a secure, reliable and cost-effective communications solution to enhance the success of Albany’s business

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IntelePeer and Advantone are now one! Learn how our platform can improve your contact center communications experience.

IntelePeer + Advantone