Online Resources

All of our case studies, whitepapers, configuration guides, and more in one place.

Datasheets

IntelePeer Corporate Overview

IntelePeer is a leading provider of business communications including cloud communications, cloud contact center, enterprise voice services, and SIP trunking.

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IntelePeer Cloud Advantage Partner Program

Join IntelePeer on our quest to change the future of business communications and drive new revenue opportunities.

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Atmosphere® Cloud Communications

Cloud Calling and Unified Communications & Collaboration from Cisco Spark powered by IntelePeer Voice Services.

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Atmosphere® Voice Services

Atmosphere® Voice Services is a powerful communications platform that delivers global connectivity over an all-IP network.

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Atmosphere® Cloud Contact Center

Atmosphere® Cloud Contact Center is a full-featured contact centered solution that takes away the need for pricey equipment, maintenance, or upgrades.

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Atmosphere® SIP Trunking

Atmosphere® SIP Trunking delivers secure and reliable voice services to any technology or equipment.

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Implementation & Solution Design

IntelePeer's expert support and customizable solutions ensure a seamless transition to the Atmosphere® Communications Platform.

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Case Studies

Secure Transportation Case Study

Secure Transportation turns to IntelePeer to quickly expand call capacity during 400% growth period. Download the case study for more information.

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Georgia Military College Case Study

When servers went down at Georgia Military College, they called IntelePeer to build a more reliable SIP network and disaster recovery solution.

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Enabling Technologies Case Study

Global IT Consulting Practice Reduces Recurring Monthly Cost�by Switching to IntelePeer SIP Services.

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Argo Case Study

Full-Service Customer Engagement Center Achieves Cost Savings by�Transitioning from Cumbersome Legacy Equipment to Atmosphere® Contact Center.

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VXI Global Solutions Case Study with Audio Codes

Expensive dedicated TIE lines were required to interconnect the new facilities to the Los Angeles based datacenter.

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Softcom Case Study

The Challenge: A communications solution that enables superior customer service.

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LA Fitness Case Study

Integration of unified communications resulted in improved customer service, efficiency in operations and productivity.

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Longmont United Hospital Case Study

A lower cost telecom solution with greater flexibility and disaster recovery capabilities.

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Horizons Case Study

In need of a scalable, reliable and cost effective communications solution to drive better business.

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First Nations Case Study

A secure, reliable communications solution flexible enough to serve multiple offices.

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Albany International Case Study

In need of a secure, reliable and cost-effective communications solution to enhance the success of Albany's business.

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Configuration Guides

Mitel MiVoice Business 7.2 SP1 PRI Configuration Guide

Configure Mitel MiVoice Business 7.2 SP1 PRI for use with IntelePeer SIP Trunking

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Mitel MiVoice Office 250 Configuration Guide

Configuration Guide for Mitel MiVoice Office 250

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Mitel MiVoice Office 6.1 SP1 PR2 Configuration Guide

Configure Mitel MiVoice Office 6.1 SP1 PR2 for use with IntelePeer SIP Trunking

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NEC SV9100 Configuration Guide

Univerge SV9100 SIP Trunk Service Configuration Guide for IntelePeer

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NEC SV9300 Configuration Guide

Univerge SV9300 SIP Trunk Service Configuration Guide for IntelePeer

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Panasonic KX-NS1000/700 Configuration Guide

SIP Trunking Configuration Guide for Panasonic KX-NS1000/700 Configuration

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Samsung OfficeServ 7100 Configuration Guide

SIP Trunking Configuration Guide for Samsung OfficeServ 7100 Version 4.95

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ShoreTel Connect OnSite SIP Trunk Configuration Guide

SIP Trunking Configuration Guide for ShoreTel Connect OnSite

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Toshiba CIX200 Configuration Guide

SIP Trunking Configuration Guide for Toshiba CIX200 Version AR5.20 MT076.00

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Toshiba IPedge Configuration Guide

SIP Trunking Configuration Guide for Toshiba IPedge Version 1.6.2.359

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Vertical Wave IP5.0.0 Configuration Guide

SIP Trunking Configuration Guide for Vertical Wave IP500 Certification ISM 5.0.0 (4370)

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Interactive Intelligence Configuration Guide

Interactive Intelligence CIC 2016 R2 Patch4 Configuration Guide

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CUCM 11.0.1 with Cisco Unified Border Element (CUBE 11.5.0) on ISR 4321 [IOS - 15.6(1) S] Configuration Guide

Cisco Unified Communications Manager 11.0.1 with Cisco Unified Border Element (CUBE 11.5.0) on ISR 4321 [IOS - 15.6(1) S] using SIP

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Allworx Connect 530 Configuration Guide

SIP Trunking Configuration Guide for Allworx Connect 530

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Allworx Application Notes

Allwox / IntelePeer Setup Application Notes

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3CX Phone System Configuration Guide

SIP Trunking Configuration Guide for IntelePeer with 3CXPhone System

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NEC SV8100 Configuration Guide

This Configuration Guide describes steps for configuring IntelePeer SIP Trunking to NEC Univerge SV8100

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CUCM SIP Trunk TLS Troubleshooting Guide

Instructional guide to help understand and configure SIP TLS on Cisco's Communications Manager.

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Altigen MAXCS Configuration Guide

Application notes for dealers who are configuring AltiGen Communication's MAXCS with IntelePeer's SIP-Trunking service.

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Avaya Aura 6.0 Configuration Guide

Avaya Aura 6.0 and Session Border Controller SIP Trunking Application Notes

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Avaya IP Office 7.0 Configuration Guide

Application Notes for Configuring Intelepeer SIP Trunking with Avaya IP Office 7.0 - Issue 1.0

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Avaya IP Office R9.0.1 Configuration Guide

Application Notes for Configuring IntelePeer SIP Trunking Service with Avaya IP Office R9.0.1

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Microsoft Lync 2010 Configuration Guide

Configuring an IntelePeer SIP Trunk solutions in Lync Server 2010 - DrRez: Microsoft Lync Server Technical Reference Hub

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Mitel MCD Configuration Guide

A reference to Mitel Authorized Solutions providers for configuring the Mitel 3300 MCD to connect to Intelepeer SIP Trunking

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ShoreTel 13.2 Configuration Guide

SIP Trunking Configuration Guide for ShoreTel ShoreWare 13.2/p> Download Now

ShoreTel 14.2 Configuration Guide

This Configuration Guide describes steps for configuring IntelePeer SIP Trunking to ShoreTel 14.2

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Videos

Intelysis Interview: Atmosphere® Communications Platform Overview

Our SVP of Product & Marketing sat down with Intelysis to talk about our Atmosphere® Communications Platform

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Secure Transportation Case Study

Upgrade old PRIs to SIP for Secure Transportation

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New Belgium Brewing Case Study

Upgrade old PBX to SIP / Microsoft Lync at New Belgium Brewing

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Webinars

Self-Service in Your Hands -- Why Wait for Your Contact Center Needs?

Watch this webinar to learn how to use your contact center solution to quickly create a superior customer experience.

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Disaster Recovery and Business Continuity

Discover how SIP trunking can protect your voice communications from unforeseen outages.

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Time to Revisit Your Cloud Contact Center Decision

Watch this recorded webinar for an understanding on the many benefits of switching to the cloud, and why the time to choose cloud contact center or re-evaluate your current solution is now.

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Atmosphere Scripting & Order Entry Webinar Replay

Watch this recorded webinar for an understanding of the Atmosphere Scripting & Order Entry solution.

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Atmosphere Automated Call Distributor (ACD) Webinar Replay

Watch this recorded webinar for an understanding of the Atmosphere Automated Call Distributor (ACD) solution.

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Atmosphere Virtual Predictive Dialer Webinar Replay

Watch this recorded webinar for an understanding of the Atmosphere Virtual Predictive Dialer (VPD) solution.

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Atmosphere Cloud Routing Webinar Replay

Watch this recorded webinar for an understanding of the Atmosphere Cloud Routing solution.

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Atmosphere IVR Webinar Replay

Watch this recorded webinar for an understanding of the Atmosphere IVR solution.

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Webinar Replay: Bring the Power of One Cloud Solution to Your Contact Center

Are you looking to provide world-class customer service and experience to your customers? Learn how Atmosphere� and SIP works together to give you a complete contact center management solution.

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Webinar Replay: SIP is So Much More

In this webinar, we discussed the state of business communications, benefits of Unified Communications and SIP, and tips on selecting a service provider.

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Webinar Replay: Making SIP Migration Easy

Watch this recorded webinar for an understanding of what is driving SIP adoption, best practices for company preparedness, tips on minimizing security threats and what to look for from a service provider.

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IntelePeer CloudCentralPortal 2.0

Welcome to CloudCentral Portal 2.0. Watch this short orientation video to help navigate our cloud service portal!

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Webinar: Best Practices for SIP Security

Watch this recorded webinar for an understanding of common SIP security issues, best practices and how to leverage your service provider to ensure a secure SIP deployment.

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SIP Migration Made Easy

We'll address the real-world issues in this webinar that are involved in a SIP migration and provide a step-by-step approach to moving to SIP, simplifying the network, reducing costs and enhancing your business communications.

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Whitepapers

Disaster Recovery is Mission Critical

Get the infographic to see how IntelePeer provides Disaster Recovery as a Service (DRaaS) with minimal downtime.

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Avoiding VoIP Fraud Tip Sheet

Download our list of security best practices that should get you well on your way to protecting your network.

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VoIP Security Best Practices Guide

Download the whitepaper for the VoIP Security Best Practices Guide.

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Free Cloud HIPAA Guide - HIPAA in the Future

Download our HIPAA guide for cloud technology, "HIPAA in the Future: What it Means to You"

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Why Healthcare is Moving to the Cloud Whitepaper

Download the whitepaper for more information on "Why Healthcare is Moving to the Cloud"

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The Business Value of SIP, a Frost & Sullivan Executive Briefing

In this Executive Briefing, Frost & Sullivan Industry Analyst, Michael Brandenburg discusses the value in SIP.

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SIP Trunking for Contact Centers Whitepaper

Valuable information for deploying SIP Trunking to contact centers.

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SIP Security Whitepaper

Important security information for businesses deploying SIP.

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Evolution of the Contact Center & Patient Experience

How cloud contact centers help healthcare companies improve patient experience .

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Best Practices for Deploying a Modern, Predictive IVR System

Learn why enterprises need to update their IVR systems.

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The Total Cost of Ownership of Cloud- and Premise-Based Contact Center Platforms

A look at the five-year cost comparisons for technology infrastructure deployment

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SIP 101 Summary

Download this summary of SIP Trunking 101: A Primer

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