IntelePeer Resources

Contact Center, Webinars

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Atmosphere Automated Call Distributor (ACD) Webinar Replay

Watch this recorded webinar for an understanding of the Atmosphere Automated Call Distributor (ACD) solution.

 

Contact Center, Webinars

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Atmosphere Virtual Predictive Dialer Webinar Replay

Watch this recorded webinar for an understanding of the Atmosphere Virtual Predictive Dialer (VPD) solution.

 

Contact Center, Webinars

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Atmosphere Cloud Routing Webinar Replay

Watch this recorded webinar for an understanding of the Atmosphere Cloud Routing solution.

 

Contact Center, Webinars

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Atmosphere IVR Webinar Replay

Watch this recorded webinar for an understanding of the Atmosphere IVR solution.

 

Case Studies, Microsoft, SIP Trunking

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Enabling Technologies Case Study

Global IT Consulting Practice Reduces Recurring Monthly Cost by Switching to IntelePeer SIP Services

Cisco, Data Sheets, SIP Trunking

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IntelePeer Voice Services for Cisco Spark Call

IntelePeer’s CoreCloud® voice services are directly integrated with Cisco Spark to seamlessly deliver nationwide local, long-distance, toll-free, and E911 services everywhere Spark is used.

SIP Trunking

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Emergency Services (E911) Best Practices Guide

Having the capability to make emergency calls is essential. Review best practices for setting up, modifying and testing your e911 service to ensure your calls are quickly routed and delivered to the geographically appropriate Public Safety Answering Point (PSAP) and emergency responder. 

 

Webinars

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Webinar Replay: Bring the Power of One Cloud Solution to Your Contact Center

Are you looking to provide world-class customer service and experience to your customers? Learn how Atmosphere® and CoreCloud® SIP works together to give you a complete contact center management solution.

 

Case Studies, Contact Center

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Argo Case Study

Full-Service Customer Engagement Center Achieves Cost Savings by Transitioning from Cumbersome Legacy Equipment to Atmosphere®.

 

SIP Trunking, Webinars

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Webinar Replay: SIP is So Much More

In this webinar, we discussed the state of business communications, benefits of Unified Communications and SIP, and tips on selecting a service provider.  

Security, SIP Trunking, Webinars

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Webinar Replay: Making SIP Migration Easy

Watch this recorded webinar for an understanding of what is driving SIP adoption, best practices for company preparedness, tips on minimizing security threats and what to look for from a service provider.

Enterprise, SIP Trunking, Unified Communications, WhitePapers

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The Business Value of SIP, a Frost & Sullivan Executive Briefing

In this Executive Briefing, Frost & Sullivan Industry Analyst, Michael Brandenburg discusses the value in SIP.

Security, Webinars

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IntelePeer CloudCentralPortal 2.0

Welcome to CloudCentral ™Portal 2.0. Watch this short orientation video to help navigate our cloud service portal!

For more information on IntelePeer’s self-service portal: http://www.intelepeer.com/cloudcentral-portal/

Contact Center, Data Sheets

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Atmosphere Cloud Routing

Advantone’s Cloud Routing solution provides companies the necessary components to route high volumes of calls between multiple contact centers.

Contact Center, Data Sheets

VOIP

Atmosphere Interactive Voice Response (IVR)

Interactive Voice Response (IVR) solutions customized towards your business needs to ensure a quality customer experience with each interaction

Contact Center, Data Sheets

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Atmosphere Virtual Automated Call Distributor (VACD)

Advantone’s Atmosphere VACD solutions reduce costs while maintaining an unsurpassed level of customer care.

Contact Center, Data Sheets

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Atmosphere Virtual Predictive Dialer (VPD)

Advantone’s Atmosphere VPD and Automated Dialer one-page overview

Security, Webinars

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Webinar – Best Practices for SIP Security

Watch this recorded webinar for an understanding of common SIP security issues, best practices and how to leverage your service provider to ensure a secure SIP deployment.

For more SIP resources: http://www.intelepeer.com/resources/

Unified Communications, Videos

Corporate Overview

IntelePeer: Corporate Overview

IntelePeer’s CEO, Frank Fawzi, and CTO, Phil Bronsdon, discuss IntelePeer cloud communications services.

For more information about IntelePeer: http://www.intelepeer.com/about/

SIP Trunking, WhitePapers

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Summary of SIP Trunking 101 Whitepaper

Two page summary of SIP Trunking 101: A Primer Whitepaper

Application Notes, NEC

NEC SV8100 Application Notes

NEC SV8100 Application Notes

This Configuration Guide describes steps for configuring IntelePeer SIP Trunking to NEC Univerge SV8100

Application Notes, Cisco

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CUCM SIP Trunk TLS Troubleshooting Guide

Instructional guide to help understand and configure SIP TLS on Cisco’s Communications Manager.

Data Sheets, Enterprise, SIP Trunking

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SIP Trunking Savings

SIP Trunking from IntelePeer provides all the quality, services and uptime advantages of a carrier-grade network without the costs, delays or hassles.

Contact Center, SIP Trunking

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Facts about SIP in the Contact Center

Despite the rapid expansion of SIP in the contact center, there’s still a lot of misinformation. Here are the facts.

Enterprise, SIP Trunking, Unified Communications

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Facts About SIP

Despite the rapid expansion of SIP in the enterprise there’s still a lot of misinformation. Here are the facts.

Data Sheets, Microsoft, SIP Trunking

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Skype for Business SIP Trunking Data Sheet

Today’s economic realities require enterprises to boost productivity by fostering greater collaboration between employees

Data Sheets, SIP Trunking

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CoreCloud Switched DID and Toll-Free Services Datasheet

Enhance the Efficiency and Resiliency of Your Communications

Data Sheets, SIP Trunking

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SIP Trunking Connectivity Options Data Sheet

Over-the-Top (OTT) vs. Dedicated Internet Access Configurations

Data Sheets, Partner

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Partner Programs Data Sheet

New Revenue Opportunities- Partners with IntelePeer, a Leader in Cloud Communications

Cisco, Data Sheets, SIP Trunking

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Cisco SIP Trunking Data Sheet

IntelePeer’s CoreCloud SIP Trunking for Cisco Unified Communications

Data Sheets, Interactive Intelligence, SIP Trunking

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Interactive Intelligence SIP Trunking Data Sheet

Enhance Your Interactive Intelligence Solution with IntelePeer

AllWorx, Application Notes

AllWorx

Allworx Setup Application Notes

This document provides setup instructions for configuring IntelePeer services for Allworx servers.

Altigen, Application Notes

Altigen

Altigen Application Notes

 Application notes for dealers who are configuring AltiGen Communication’s MAXCS with IntelePeer’s SIP-Trunking service.

Application Notes, Avaya

Avaya

Avaya Aura 6.0 and SBC Application Notes

Avaya Aura 6.0 and Session Border Controller SIP Trunking Application Notes

Application Notes, Avaya

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Avaya IP Office 7.0 Application Notes

Application Notes for Configuring Intelepeer SIP Trunking with Avaya IP Office 7.0 – Issue 1.0

Application Notes, Avaya

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Avaya IP Office R9.0.1Application Notes

 Application Notes for Configuring IntelePeer SIP Trunking Service with Avaya IP Office R9.0.1

Application Notes, Cisco

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Cisco SIP Trunking Application Notes

Connecting Cisco Unified Communications Manager 8.5(1) via the Cisco Unified Border Element 1.3 using SIP

SIP Trunking, WhitePapers

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SIP Trunking 101 Whitepaper

Download our SIP Trunking 101 whitepaper below.

Business VoIP, Data Sheets, SIP Trunking

VOIP

CoreCloud Direct Inward Dialing Data Sheet

Direct Inward Dialing Telephone Numbers, Nationwide Coverage for Cost-Effective Voice Services

Business VoIP, Data Sheets, SIP Trunking

VOIP

Business VoIP Communications Services Data Sheet

IntelePeer Makes it Easy to Create Profitable Value-Added Solutions with CoreCloud™

Business VoIP, Data Sheets, SIP Trunking

VOIP

Emergency 911 Services Data Sheet

Emergency Services (E911), Emergency Services Available On-Call

Data Sheets

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Corporate Fact Sheet

IntelePeer: Unifying Enterprise Communications
Between People, Platforms and Places

Contact Center, Data Sheets, SIP Trunking

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Cloud Transfer Data Sheet

Optimize Network Resources and Save Costs When Transferring Calls

Security, SIP Trunking, WhitePapers

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SIP Security Whitepaper

Download our SIP Security Whitepaper below

Contact Center, Data Sheets

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CoreCloud Services for Contact Centers Data Sheet

IntelePeer Cloud Communications for Contact Centers, Gain the flexibility and scalability of the Cloud

Contact Center, Data Sheets

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Predictive Dialer for Contact Centers Data Sheet

IntelePeer is transforming contact centers and media marketing with our flexible, all-IP communication solutions.

Business VoIP, Data Sheets, SIP Trunking

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CoreCloud International Direct Inbound Dialing Data Sheet

IntelePeer CoreCloud iDID Origination Service originates voice traffic with termination to customer interconnection points

Data Sheets, Redundancy

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Trunk Redundancy Data Sheet

A Low-Cost and Easy-to-Configure Option for IntelePeer SIP Trunking

Application Notes, Microsoft

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Microsoft Lync SIP Trunking Application Notes

Configuring an IntelePeer SIP Trunk solutions in Lync Server 2010 – DrRez: Microsoft Lync Server Technical Reference Hub

Application Notes, Mitel

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Mitel Configuration Guide Application Notes

A reference to Mitel Authorized Solutions providers for configuring the Mitel 3300 MCD to connect to Intelepeer SIP Trunking