Transform Your Contact Center with IntelePeer’s Fluent™ Federation Service IntelePeer’s Fluent™ Federation service allows you to interconnect seamlessly with other networks and communities of interest while offering the comprehensive premium features that create a superior communications experience for your contact center. Fluent Advantages for Contact Centers:

• Escapes the limitations of legacy PSTN to provide seamless integration with networks around the world, allowing you to easily create and link to communities of interest
• Provides significant savings from on-network calling and sophisticated peering that rates calls differently for on-network vs. off-network called destinations
• Enables HD audio and video services, enhancing quality and enabling new opportunities for analytics and call mining
• Speeds your migration to IP-based communications and the rich, multi-modal features of the cloud
• Replaces traditional toll-free transfer and release routing with SIP/IP routing through the customer contact call flow
• New, industry-leading on-network vs. off-network PSTN calling options
• Reduces the complexity of managing and routing communication connections and call transfers
• Scales quickly and easily to handle traffic growth and service spikes

Fluent Federation Service Features

IntelePeer’s Fluent offering is based on the IntelePeer CloudWorx™ platform, which allows seamless, low cost global interconnectivity for multi-modal services such as HD voice and video. You can also leverage our platform to reduce your costs for many different types of traffic including your increasing mobile termination requirements. Below are some of the features you will have access to via the cloud:

SuperRegistry® – Provides advanced federation management and routing capabilities within the IntelePeer platform.

CloudWorx™ Platform – Provides cost efficient, high quality media transport for voice and video traffic. In addition the carrier connectivity of the CloudWorx platform allows the federation to be extended to mobile devices and off-federation traffic can be terminated cost effectively.

Standard SIP interface – IntelePeer’s Fluent federation service is accessed via standard SIP trunks and all members subscribed to the federation can be reached via a single SIP trunk if required. This results in reduced configuration overhead, high QoS and improved manageability.

Customer Portal and APIs – Allows simple configuration, management and monitoring of your federation services.

To find out more about how IntelePeer’s Fluent federation-as-a-service can help you leverage your contact center to offer high-value, differentiated services with low startup and operating costs, contact us today:

• Call 877.336.9171 to speak with our representatives Monday through Friday, between 8 a.m. to 5 p.m. U.S. Eastern time or
• Click here to contact us via our Web form