Fluent™ Federation-as-a-Service

Whether you’re a service provider or a contact center operator, today’s hosted unified communications (UC) world is all about being able to offer differentiated services for low incremental investment. The current method of using the legacy PSTN to provide connectivity between platforms does not provide the ability to offer differentiated services. That is until now.

IntelePeer’s Fluent™ Federation-as-a-Service enables service providers and contact centers to connect globally and offer more value-added services such as HD audio and video to end-users. The Fluent service makes it easy to connect across networks, leveraging the scale and reach of IntelePeer’s Internet Protocol (IP)-based platform.

Service Provider Benefits

The Fluent federation service enables you to offer differentiated, value-added services with low startup and operating costs that improve service margins, while providing higher value to your subscribers.

Retain and grow subscribers with value-added services
Offer more premium services, such as HD audio and video
Extend the value of your infrastructure investment
Enhance service margins
Quickly scale to handle traffic growth and service spikes

Contact Center Benefits

Fluent federation service allows you to interconnect seamlessly with other networks and communities of interest while offering the comprehensive premium features that create a superior communications experience for your contact center.

Escapes the limitations of legacy PSTN to provide seamless integration with networks around the world
Ties together hosted contact center applications, enabling a hybrid environment
Provides significant savings from on-network calling and sophisticated peering that rates calls differently for on-network vs. off-network call destinations
Enables HD audio and video services, enhancing quality and enabling new opportunities for analytics and call mining
Speeds your migration to IP-based communications and the rich, multi-modal features of the cloud
Replaces traditional toll-free transfer and release routing with SIP/IP routing through the customer contact call flow
Reduces the complexity of managing and routing communication connections and call transfers
Scales quickly and easily to handle traffic growth and service spikes

Fluent FaaS

Fluent Federation Service Features

IntelePeer’s Fluent offering is based on the IntelePeer CloudWorx™ platform, which allows seamless, low cost global interconnectivity for multi-modal services such as HD voice and video. Below are some of the features you will have access to via the cloud:

SuperRegistry® – Provides advanced federation management and routing capabilities within the IntelePeer platform.

CloudWorx™ Platform – Provides cost efficient, high quality media transport for voice and video traffic. In addition the carrier connectivity of the CloudWorx platform allows the federation to be extended to mobile devices and off-federation traffic can be terminated cost effectively.

Standard SIP interface – IntelePeer’s Fluent federation service is accessed via standard SIP trunks and all members subscribed to the federation can be reached via a single SIP trunk if required. This results in reduced configuration overhead, high QoS and improved manageability.

Customer Portal and APIs – Allows simple configuration, management and monitoring of your federation services.

Get Started Today

The IntelePeer Fluent federation service does not place any additional capex burden on you and there are no installation charges. Additional on-site registries, servers or hardware are not required, so you can realize immediate ROI and offer new services to your users from day one of activation.

Downloads

Fluent for Contact Centers Datasheet

More Information

CoreCloud Services

CloudWorx Platform

Cloud Communications