Enable Superior Customer Service

Call centers need flexible communications systems to handle incoming and outgoing calls and requests along with exceptional customer service. Call centers need IP communications solutions that are low-cost and dynamically scalable to accommodate the peaks and valleys of demand. Whether you operate an inbound or outbound call center, your VoIP communications services should be easy to deploy, provide new capabilities to intensify customer brand loyalty, differentiate the caller’s experience, and maximize your revenue potential.

IntelePeer is transforming IP communications by helping call centers:

• Implement advanced VoIP solutions while leveraging existing investments by simplifying the migration from TDM to SIP
• Provide on-demand capacity with services to rapidly scale for heavy voice termination requirements from short duration outbound Interactive Voice Response (IVR), predictive dialer telemarketing, and automatic notification traffic flows
• Deliver intelligent routing for the lowest cost, highest quality call
• Reduce federating costs while providing flexible IP communications to multiple devices