See which agents and locations are the most successful and which ones are underperforming.
View call logs, number of calls answered, number of minutes spent on the phone and more.
Easily manage your agents and call center locations with you analytics dashboard. View real-time metrics to see which agents take the most calls and make the most conversions.
Analyze key metrics to see what is working and what needs to be improved. Use this data to help you make decisions about cloud routing, IVR, and ACD settings.