Atmosphere® Contact Center
Analytics & Reporting

Know exactly how your contact center is performing so you can make informed decisions.

Gain valuable insights with real-time analytics and historical reports

See which agents and locations are the most successful and which ones are underperforming.

View call logs, number of calls answered, number of minutes spent on the phone and more.

All the data you need in one easy-to-read dashboard

VISUAL
INDICATORS

Use the dashboard indicators to be alerted of any potential issues.

INTERACTIVE REPORT VIEWER

Quickly find the information you need from your reports with the interactive viewer that lets you zoom in, search, and create bookmarks.

SELF-SERVICE REPORTS

Allow all users to generate reports in the format that they need. View interactive reports, data points, or clean reports that can be shared with customers.

MULTI-DEVICE
ACCESSIBILITY

Have access to your dashboards and reports on any device so you can stay up-to-date on the go.

CRM
INTEGRATION

Integrate your CRM so you can pull information into your reports.

Powerful data at your fingertips

Easily manage your agents and call center locations with you analytics dashboard. View real-time metrics to see which agents take the most calls and make the most conversions.

Analyze key metrics to see what is working and what needs to be improved. Use this data to help you make decisions about cloud routing, IVR, and ACD settings.

Ready to find out more?

Contact us to learn more today.