Atmosphere®
Multichannel ACD

Seamlessly transition incoming calls and contacts to the agent who is most skilled to assist the customerís request

Connect your customers to the right agent, the first time

With Atmosphere® ACD, choose how incoming calls, chats, texts, and emails are routed so that the most qualified agent can answer them. Connecting your customers to the right answers fast improves their experience and maximizes agent productivity.

Features designed to help you help your customers fast

SKILLS-BASED
ROUTING

Using the Atmosphere platform, assign skills to each of your agents so that only calls that match their skillset are sent to them.

AUTOMATED
CALL-BACK

Hold a customerís place in line and automatically call them back when an agent is ready to talk to them.

MONITORING/
RECORDING

Listen in to agent calls to monitor performance and silently give tips to new agents during active calls.

CRM
INTEGRATION

Integrate with your CRM to pull data about incoming calls to help determine where the call should be routed to.

DASHBOARD
REPORTING

View analytics and call logs to see which agents are most effective at making conversions so you can route more calls to your top performers.

REMEMBERED ROUTES

Recognize when a customer has called before and route the call to the agent who best helped them last time.

AT-HOME & REMOTE AGENTS

Route calls to agents no matter where they are - at home, remote office, or out of country.

SESSION & SCREEN
RECORDING

Record calls for quality assurance to ensure your agents provide the best experience every time.

Simple pricing - only pay for what you need

Go off-the-shelf or create a plan that meets your needs.

AGENT LICENSE ONLY

$75 / month

  • ACD
  • Predictive Dialer
  • Analytics & Reporting
  • Bring Your Own Carrier

FULL MIXED AGENT

Custom Pricing

  • ACD
  • Predictive Dialer
  • Analytics & Reporting
  • IntelePeer High-Quality Voice Network
  • Unlimited Monthly Inbound Minutes
  • Unlimited Monthly Outbound Minutes

Ready to find out more?

Contact us to learn more today.