Connect your customers to the right agent, the first time
With Atmosphere® ACD, choose how incoming calls, chats, texts, and emails are routed so that the most qualified agent can answer them. Connecting your customers to the right answers fast improves their experience and maximizes agent productivity.
Features designed to help you help your customers fast
Using the Atmosphere platform, assign skills to each of your agents so that only calls that match their skillset are sent to them.
Hold a customerís place in line and automatically call them back when an agent is ready to talk to them.
Listen in to agent calls to monitor performance and silently give tips to new agents during active calls.
Integrate with your CRM to pull data about incoming calls to help determine where the call should be routed to.
View analytics and call logs to see which agents are most effective at making conversions so you can route more calls to your top performers.
Recognize when a customer has called before and route the call to the agent who best helped them last time.
AT-HOME & REMOTE AGENTS
Route calls to agents no matter where they are - at home, remote office, or out of country.
SESSION & SCREEN RECORDING
Record calls for quality assurance to ensure your agents provide the best experience every time.
Simple pricing - only pay for what you need
Go off-the-shelf or create a plan that meets your needs.