Atmosphere®
Cloud Routing

Easily manage heavy call volumes by routing calls to the location that can best answer them.

Ever-changing call volumes? No problem.

Even as call volumes and agent availability fluctuate, you can ensure that every call is answered. View analytics to determine which locations can handle taking more calls, then instantly change call routes to send more calls to available locations.

Features your agents and customers will love

CONFIGURABLE ROUTING

Design call routing patterns to match your demands. Choose from round robin, sequential, percent-based, or time-based patterns

VIRTUAL ADMINISTRATION

Manage all contact centers from a single location. Change call routes from one center to another at any time, instantly.

TOLL FREE NUMBER MANAGER

Easily track, rest, and re-allocate all of your phone numbers from different campaigns.

LIVE MONITORING AND RECORDING

Listen in to any running call, monitor and compare agent and contact center performance.

CRM INTEGRATION

Identify who callers are before you transfer to your agents by integrating with your CRM

Always Stay Up and Running, Even When Disaster Strikes

No one expects a disaster to strike, but if one should, use Atmosphere cloud routing to keep your operations running without skipping a beat.

Quickly route calls from the affected call center to your other working locations to make sure no call is abandoned.


Cloud Routing Packages

Only Pay for What You Need

Cloud Routing Usage

  • Configurable Routing
  • Virtual Administration
  • Toll Free Number Manager
  • Live Monitoring and Recording
  • CRM Integration

Ready to find out more?

Contact us to learn more today