Design call routing patterns to match your demands. Choose from round robin, sequential, percent-based, or time-based patterns.
Manage all contact centers from a single location. Change call routes from one center to another at any time, instantly.
TOLL FREE NUMBER MANAGER
Easily track, rest, and re-allocate all of your phone numbers from different campaigns.
LIVE MONITORING & RECORDING
Listen in to any running call, monitor and compare agent and contact center performance.
Identify who callers are before you transfer to your agents by integrating with your CRM through an open API.
View real-time analytics to make informed decisions and know exactly how each location is performing.