Atmosphere® ACD

Reliable skills-based routing of inbound calls to your contact center agents.

The features you need at the price you want

SKILLS-BASED
ROUTING

Assign skills to each of your agents so that only calls that match their skillset are sent to them.

SCHEDULED
CALL-BACK

Schedule and manage follow-up phone calls for your customers.

MONITORING/
RECORDING

Listen to agent calls to monitor performance.

WHISPER
COACHING

Silently give tips to new agents during active calls.

REMEMBERED ROUTES

Recognize when a customer has called before and route the call to the agent who best helped them last time.

STANDARD
REPORTING

Monitor and manage to key performance indicators.

Ready to find out more?

Contact us to learn more today.