Atmosphere®
Cloud Contact Center

Take the reins and unleash the power of your contact center.

Put your Contact Center in the Cloud

SPEND LESS

Forget about pricey equipment, maintenance, and upgrades

SCALE ON DEMAND

Adjust the number of agent seats to meet your needs. Only pay for what you need.

INCREASE UP-TIME

Ensure your business stays up and running in case of a site outage with failover and geographic routing capabilities.

DEPLOY QUICKER

Get up and running fast and deliver new functionality without the need for equipment installation or software deployments.

Features built with your business in mind

Learn more about Atmosphere® Cloud Contact Center features below

ADVANCED
IVR

Customized prompts deliver a consistent customer experience and allow customers to help themselves without the need to talk to a live agent.
ACD

ACD

Seamlessly route calls from your automated system to the agent that is best skilled to handle the request.

Agent scripting

AGENT
SCRIPTING

Ensure all agents deliver consistent messaging by creating and editing live scripts for them to use.

CLOUD
ROUTING

Easily manage changing call volumes and gain real-time metrics to quickly make changes.
Analytics and reporting

ANALYTICS &
REPORTING

Gain real insight about your performance with real-time dashboards and historical reports.

We are with you every step of the way

Getting Your Solution
Launched

Each customer is assigned an account manager who manages every step of the onboarding process:

  • Scope and Design
  • Project Kick-Off
  • Implementation
  • Launch and Support

Customization & Professional Services

One-size-fits-all doesn't work for contact centers. Our professional services team is here to make sure your system implementation grows with your business:

  • Tailored Reports & Dashboards
  • IVR/ACD Integrations
  • Custom Inbound/Outbound Flows

Ready to find out more?

Contact us to learn more today.