As the primary customer resource for invoice and billing inquiries, the Billing Support Specialist will drive and resolve incoming phone calls, emails and a case load of customer inquiries and concerns regarding their invoice. The Specialist will work in conjunction with the Service Delivery and Finance team as the key customer contact and touch point for our customers. In this role, the selected candidate must be able to identify and resolve all billing inquiries associated with the customer base to ensure complete customer satisfaction, while establishing and maintaining strong internal and external relationships.

REPORTS TO: Manager, Tier 1 Operations


  • Answer inbound customer invoice inquiry phone calls
  • Manage case load consisting of customer invoice inquiries
  • Escalate and provide communication back to customers on invoice disputes
  • Act as primary customer liaison regarding billing questions
  • Manage day-to-day case load
  • Respond to customers professionally through both email and phone interactions
  • Convey customer escalation requests to proper recipient
  • Provide customer support for all invoiced products – SIP, Cisco, Contact Center



  • 2 year associates degree preferred

Expertise & Experience:

  • Basic telecom knowledge, ability to work with numbers and internal systems
  • Proficient in Microsoft Excel and Word
  • Basic salesforce experience (preferred)
  • Proficient in Outlook and various web browsers


  • Superior customer service skills
  • Ability to manage high workload
  • Outstanding verbal and written communication skills
  • Organized, analytical and creative in approach to alleviate customer concerns
  • Positive, professional attitude
  • Self-motivated
  • Professional verbal and written communication skills
  • Team player within a technical organization with a rapidly expanding customer base

Qualified applicants please apply by clicking here.