As a key member of our finance team, you will be responsible for customer collections in high volume billing arrangements. You will maintain processes associated with, monitoring accounts receivable activity and following up with clients on past due invoices to ensure timely collection in accordance with agreed upon payment terms.


Senior Manager, Billing/Credit and Collections

POSITION RESPONSIBILITIES

  • Perform daily, weekly and monthly tasks related to the review and reporting of customer payments and accounts receivable
  • Proactively handle all customer requests or payment inquiries via email or telephone
  • Collaborate with the Account Management Team to bring customer billing queries, dispute or any billing issues to resolution
  • Ensure invoices are consistently paid on or before the due date and determine reasons for past due payments and negotiate resolution
  • Document phone calls and daily collection activity
  • Provide monthly/weekly cash collection forecast
  • Provide weekly status report detailing key collection issues and establish proactive steps for resolutions
  • Assist in month-end close process of AR and Revenue related
  • Review and generate Credit Memos as requested
  • Assist in daily cash application and cash receipt reconciliations
  • Develop and generate standardized and ad-hoc reports for all payments received from customers as required
  • Monitor daily Accounts Receivable activity for non-payments, delayed payments, and other irregularities
  • Determine significance of problems and follow established procedures to achieve solutions through to successful completion
  • Investigate and resolve customer invoice and payment inquiries by facilitating effective resolution
  • Send past due notices via email based on delinquency level and contact via phone, as needed
  • Escalate unresolved past due account to Account Management team for assistance
  • Provide value-added service to customers to meet or exceed expectations; develop and maintaining ongoing customer relationships; positive interaction and partnering with other department.
  • Perform customer account and general ledger account analysis


REQUIREMENTS

Education:

  • College degree in Accounting, Finance or related field preferred

Expertise & Experience:

  • Advanced skills in Microsoft Office Excel, SAP, Salesforce or similar
  • Strong customer skills and ability to troubleshoot problems
  • 5+ years previous experience in AR/ Collections
  • Cloud Communication collection experience preferred
  • Proficient in Outlook

Competencies

  • Works independently and demonstrates good judgment
  • Skilled with numbers
  • Ability to work in a fast-paced environment
  • High degree of detail and accuracy
  • Multi-tasks, prioritizes, and works efficiently
  • Ability to effectively manage special projects as required
  • Professional verbal and written communication skills
  • Team player who communicates effectively with internal and external clients to exchange information and quickly resolve discrepancies and disputes


Qualified applicants please apply by clicking here.