Communications you can build on
Delivering excellent customer service is the goal of any business. With Atmosphere® Communications Platform, you get reliable phone service and add-on features that help you do just that.
Leverage Atmosphere® capabilities for industry or business-specific applications that you can't get from a regular phone system - send out patient appointment reminders, gather feedback through a survey, let customers self-pay bills, and much more.
Enable business phone lines for messaging
With Atmosphere® Messaging, you can use APIs to easily configure your Direct Inward Dialing (DID) and Toll Free numbers to send and receive SMS messages for a cost-effective multi-channel solution that combines voice and messaging under the same phone number.
Streamline the customer communications experience with automated processes and intelligent call routing
Create customized call flows that allow your customers to get the help they need without frustration. Automate any business process to enable complete account management.
Seamlessly route inbound calls based on time of day, locataion, and more. Adjust patterns on the fly to ensure your customers' calls are always answered.
Behind-the-scenes tools to help you better manage the front end
Record and store calls for regulatory, quality assurance, or training purposes.
Make training a little easier with the ability to listen, whisper coach, and barge in on calls.
View real-time dashboards for real-time insights on call traffic, location performance, and more.